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theone_sumit
Level 4
‎Jun 07, 2021 12:28 AM

Installscript setup error

Hello Team,

 

I am getting this error while setup launch.  Error Code: -5001 : 0xffffec75. Can you please share some details why it prompted ? I need some details so I can troubleshoot the error in my setup.

Thanks

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(1) Reply
Revenera_Ian
Revenera Moderator Revenera Moderator
Revenera Moderator
‎Jun 09, 2021 04:55 PM

Hello @theone_sumit,

Thank you for your post.

Sorry about the delayed response.

Based on my research, this error might occur if the product was not uninstalled completely and properly.

If this is the case, you could try using a 3rd-party tool, such as Revo Uninstaller, to forcibly remove and clean up the product.

Please give this a try. Does that work for you?

Please let us know if you have any questions or concerns. Thank you for your patience and cooperation.

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