This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
chilin
Level 2
‎May 05, 2014 01:16 PM

Installation fails on Windows XP

When I ran setup.exe on Windows XP system, an error message displayed:

"This installation package cannot be installed by the Windows Installer service. You must install a Windows service pack that contains a newer version of the Windows Installer service."

The system is Windows XP SP3 and the Windows Installer is V4.5.

Any idea how to fix it?

Thanks.
Labels (1)
0 Kudos
(2) Replies
TsungH
Level 12
‎May 06, 2014 08:58 PM

Looks like the package you tried to installed might have required Windows Installer 5.0. Please refer to Run-time requirements of Windows Installer.
0 Kudos
chilin
Level 2
‎May 07, 2014 01:25 PM

That's what I think. However, Windows Installer 5.0 seems to be not supported in Windows XP. The same setup.exe can run on the Windows 7 system which has Windows Installer 5.0.

I wonder if anybody can run the setup.exe (which is built on InstallShield 2013 Express) on XP system?
0 Kudos