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zac_rscom
Pilgrim

Installation fails in safe mode with Windows Installer turned on

Trying to use our setup.exe in Safe Mode. Built with InstallShield Express 2013. We go into the registry and turn on Windows Installer. Other programs install fine, even the program we are trying to install works if we don't use an InstallShield installer and just run the .exe file. But when we use the setup.exe built with InstallShield it fails before completing the install. Only in Safe Mode, works fine in all version of Windows otherwise.

Any ideas?
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zac_rscom
Pilgrim

32bit vs 64bit

Actually it seems to install on 32bit machines in safe mode but not 64bit machines in safe mode. Even though it installs on 64bit machines not in safe mode just fine.
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zac_rscom
Pilgrim

verbose log

It doesn't work in safe mode on windows 7 32bit either. So its not a 32/64bit issue. Here is the verbose log.
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Flexera MichaelU
Flexera

Re: Installation fails in safe mode with Windows Installer turned on

The log indicates a failure in action Wdsfpca_DoRegisterTypeLib.C8C0673E_50E5_4AC4_817B_C0E4C4466990. Searching for C8C0673E_50E5_4AC4_817B_C0E4C4466990 it appears this is part of MSXML3, so you might be able to resolve this by not including MSXML3. Of course, if your application needs it, you application would not work if MSXML3 is not already present, so this may or may not be acceptable. You might instead choose to live with the limitation of not supporting installs while Windows is running in safe mode. (I've never known this to be a common scenario; do your users actually need this?)
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zac_rscom
Pilgrim

safe mode

Well the software allows technicians to connect remotely and do a number of repairs to the computer, plus it installs our antivirus software. So installing it in safe mode would be very helpful if that's the only mode the clients computer will boot under.

I am fairly certain the MSXML3 is necessary :(
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