cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
mundvi
Flexera beginner

InstallShield reactivation Error 20653

Jump to solution

Hello,

we have used InstallShield 2012 Spring on a virtual Maschine. We have moved the virtual machine to another Host and and the old host does not exist any longer. Unfortunately we have not deactivated the License within  the old Environment.

When we start the Programm we have to reactivate InstallShield - but when we do this we get a message "the license for this Computer is in use on another Computer" (Error 20653)

Is it possible to generally disable the existing license and get a new one? Are there other possible Solutions?

Thanks for Help.

Regards 

Martin

 

0 Kudos
1 Solution

Accepted Solutions
Flexera Varaprasad
Flexera

Re: InstallShield reactivation Error 20653

Jump to solution

You need to contact Flexera Support with license details to return the license and activate again on your new machine.

https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720

Or you can also contact via mail, support@flexerasoftware.com

View solution in original post

0 Kudos
2 Replies
Flexera Varaprasad
Flexera

Re: InstallShield reactivation Error 20653

Jump to solution

You need to contact Flexera Support with license details to return the license and activate again on your new machine.

https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720

Or you can also contact via mail, support@flexerasoftware.com

View solution in original post

0 Kudos
mundvi
Flexera beginner

Re: InstallShield reactivation Error 20653

Jump to solution
Thanks for your information,
i will contact the support
0 Kudos