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bing_yu
Level 2

InstallShield crashes while building .cab Files

Hi,

I have a problem with InstallShield 2013 on a Windows 8.1 Enterprise 64-Bit System.
We have an installer was working fine in April. Now when I built it again. It crashes at building .cab files. Please see the attachment.

Exception ACCESS_VIOLATION (0xc0000005)
at address 0x5be62e70 trying to read address 0x00000008.

File : C:\Program Files (x86)\InstallShield\2013\System\isdev.exe
Version : 20.0.0.496
Exception : c0000005
Address : 5be62e70
Access Type : read
Access Address : 00000008

Registers : EAX=0018c7b8 CS=0023 EIP=5be62e70 EFLGS=00010206
: EBX=00000000 SS=002b ESP=0018c698 EBP=0018c6e8
: ECX=5be04814 DS=002b ESI=00000000 FS=0053
: EDX=00000000 ES=002b EDI=0018c794 GS=002b

Stack Trace : 6e2e10d2 6e3598ca 12362c86 01ef2cb8
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000

Can I get some help?

Thanks
regards

Bing
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2 Replies
BobHewick
Level 2

Hi,

I have had the same issue yesterday, it turned out to be a Windows Update that had been installed within the last month which had caused the issue. I uninstalled all windows updates for the last 30 days, rebooted and i can now build again without this random error.

Thanks
Bob

bing yu wrote:
Hi,

I have a problem with InstallShield 2013 on a Windows 8.1 Enterprise 64-Bit System.
We have an installer was working fine in April. Now when I built it again. It crashes at building .cab files. Please see the attachment.

Exception ACCESS_VIOLATION (0xc0000005)
at address 0x5be62e70 trying to read address 0x00000008.

File : C:\Program Files (x86)\InstallShield\2013\System\isdev.exe
Version : 20.0.0.496
Exception : c0000005
Address : 5be62e70
Access Type : read
Access Address : 00000008

Registers : EAX=0018c7b8 CS=0023 EIP=5be62e70 EFLGS=00010206
: EBX=00000000 SS=002b ESP=0018c698 EBP=0018c6e8
: ECX=5be04814 DS=002b ESI=00000000 FS=0053
: EDX=00000000 ES=002b EDI=0018c794 GS=002b

Stack Trace : 6e2e10d2 6e3598ca 12362c86 01ef2cb8
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000

Can I get some help?

Thanks
regards

Bing
0 Kudos
bing_yu
Level 2

Hi Bob,

I uninstalled windows updates up to Sep, 14 and it works again.
Thank you very much.

Bing
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