InstallShield crashes when adding Prerequisites in a Suite project

[Thomas_Hübner]

Hello,

since yesterday we also have Installshield 2012 Spring (Premier Edition). I installed InstallShiled in a virtual machine on Windows 7 - 32bit.

Now I tried to create a Suite project for our new release. When I add a prerequiste (e.g. .NET Framework 4.0) the whole program crashes: "InstallShield need to close."

The technical detail contains this:

Exception ACCESS_VIOLATION (0xc0000005)
 at address 0x084dde1e trying to read address 0x00000000.

File           : C:\Program Files\InstallShield\2012Spring\System\isdev.exe
Version        : 19.0.0.185
Exception      : c0000005
Address        : 084dde1e
Access Type    : read
Access Address : 00000000

Registers      : EAX=00000000 CS=001b EIP=084dde1e EFLGS=00010202
               : EBX=00000000 SS=0023 ESP=0012f3a8 EBP=75f33eae
               : ECX=21c257e6 DS=0023 ESI=00000001 FS=003b
               : EDX=00000000 ES=0023 EDI=06f12120 GS=0000

Stack Trace    : 758b56ec 00000000 00000000 00000000
               : 00000000 00000000 00000000 00000000
               : 00000000 00000000 00000000 00000000
               : 00000000 00000000 00000000 00000000
               : 00000000 00000000 00000000 00000000
               : 00000000 00000000 00000000 00000000
               : 00000000 00000000 00000000 00000000
               : 00000000 00000000 00000000 00000000

This crash also occurred with a brand new project. I could not found any log file and there is now entry in the windows event log.

Is there something wrong with my installation?

Thanks for your advices.
Thomas

[Thomas_Hübner]

Is there any solution how to add prerequisites (like .NET) to a Suite project?

[JBeauvais]

I am having the same problem. This worked without issue before Spring SP1 was released! Is there a hotfix available for this?

[sidetnee]

Just to add my voice, Me Three.
Running on Windows 8 Enterprise x64.

Either of you guys under maintenance and raised a service request?

[DebbieL]

This is logged as issue IOB-000062084. I believe that a KB article that explains how to resolve this is in the works. In the meantime, to fix this, find the following file:

InstallShield Program Files Folder\Support\Prq2Parcel.xslt

Make a backup copy just in case you need to revert back to it.

The second line of that file is this:


Change it to this:


I hope that helps.

[JBeauvais]

That fixed it. Thank you so much!

[sidetnee]

Also confirming that making this change resolves the issue.
Thanks.

/SiD

[dileep_koppu]

DebbieL wrote:
This is logged as issue IOB-000062084. I believe that a KB article that explains how to resolve this is in the works. In the meantime, to fix this, find the following file:

InstallShield Program Files Folder\Support\Prq2Parcel.xslt

Make a backup copy just in case you need to revert back to it.

The second line of that file is this:


Change it to this:


I hope that helps.

i am using installshield 2013, and have the same issue. but the path you specified is different.

""

Could you suggest some resolution to me?

[DebbieL]

I haven't heard about that specific bug being present in InstallShield 2013. Can you describe the symptoms that you are seeing? Does InstallShield crash when you add a prerequisite to a Suite/Advanced UI Project? Or are there other steps we'd need to take to reproduce the problem?

Thanks.