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Thomas_Hübner
Level 3

InstallShield crashes when adding Prerequisites in a Suite project

Hello,

since yesterday we also have Installshield 2012 Spring (Premier Edition). I installed InstallShiled in a virtual machine on Windows 7 - 32bit.

Now I tried to create a Suite project for our new release. When I add a prerequiste (e.g. .NET Framework 4.0) the whole program crashes: "InstallShield need to close."

The technical detail contains this:
Exception ACCESS_VIOLATION (0xc0000005)
at address 0x084dde1e trying to read address 0x00000000.

File : C:\Program Files\InstallShield\2012Spring\System\isdev.exe
Version : 19.0.0.185
Exception : c0000005
Address : 084dde1e
Access Type : read
Access Address : 00000000

Registers : EAX=00000000 CS=001b EIP=084dde1e EFLGS=00010202
: EBX=00000000 SS=0023 ESP=0012f3a8 EBP=75f33eae
: ECX=21c257e6 DS=0023 ESI=00000001 FS=003b
: EDX=00000000 ES=0023 EDI=06f12120 GS=0000

Stack Trace : 758b56ec 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000

This crash also occurred with a brand new project. I could not found any log file and there is now entry in the windows event log.

Is there something wrong with my installation?

Thanks for your advices.
Thomas
Labels (1)
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(8) Replies
Thomas_Hübner
Level 3

Is there any solution how to add prerequisites (like .NET) to a Suite project?
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JBeauvais
Level 3

I am having the same problem. This worked without issue before Spring SP1 was released! Is there a hotfix available for this?
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sidetnee
Level 5

Just to add my voice, Me Three.
Running on Windows 8 Enterprise x64.

Either of you guys under maintenance and raised a service request?
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DebbieL
Level 17

This is logged as issue IOB-000062084. I believe that a KB article that explains how to resolve this is in the works. In the meantime, to fix this, find the following file:
InstallShield Program Files Folder\Support\Prq2Parcel.xslt

Make a backup copy just in case you need to revert back to it.

The second line of that file is this:


Change it to this:


I hope that helps.
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JBeauvais
Level 3

That fixed it. Thank you so much!
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sidetnee
Level 5

Also confirming that making this change resolves the issue.
Thanks.

/SiD
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dileep_koppu
Level 2

DebbieL wrote:
This is logged as issue IOB-000062084. I believe that a KB article that explains how to resolve this is in the works. In the meantime, to fix this, find the following file:
InstallShield Program Files Folder\Support\Prq2Parcel.xslt

Make a backup copy just in case you need to revert back to it.

The second line of that file is this:


Change it to this:


I hope that helps.


i am using installshield 2013, and have the same issue. but the path you specified is different.

""

Could you suggest some resolution to me?
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DebbieL
Level 17

I haven't heard about that specific bug being present in InstallShield 2013. Can you describe the symptoms that you are seeing? Does InstallShield crash when you add a prerequisite to a Suite/Advanced UI Project? Or are there other steps we'd need to take to reproduce the problem?

Thanks.
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