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InstallShield activation issue
Our company purchased a license and installed it on one computer. Now, we need to make changes. I downloaded and installed a trial version of 2023R2 on another computer, but the software activation on the trial version has failed. The operation steps are as follows. The license on the previous computer has been exited. Can you tell me what caused the activation failure and What should I do?
selecte activate or purchase installshield and click next
online activating fail
offline activation ,save request text,click finsh button
load license .request ,and process save the activation.xml file
load the response text
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Hi Jinxia,
Thank you for contacting Revenera Support.
We have raised a support request for your activation query and the case number for your reference is 02880113.
We cannot assist you here as licensing information will be involved.
We will be assisting you further on the case email.
Regards,
Sunil.
Revenera Support.
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