We was necessary to change a user of InstallShield 2010 Professional Edition and tried to proceed the online activation and the offline activation, but we failed both activation and we couldn't receive any response code even if we sent reqeust text via e-mail(offlineactivations@installshield.com).
InstallShield 2010 has reached its end-of-life and there is no activation or technical support available for this product.
We recommend you try our latest version of InstallShield, which is version 2022 and check if it meets your requirement. You can download our trial software from below link: https://info.revenera.com/IS-EVAL-InstallShield-Premier
You can also avail technical support by registering for evaluation support.
Is there only a way to purchase the latest version of InstallShield? However we don't need new features and a technical support now on. We just want to use the same version after the activation.
I understand your EOS policy, but we hope to be proceeded the activation. Could you review our request, again?
We would recommend you to purchase the current 3-year sub then we’ll have an active entitlement for Support and then would be willing to approve a reactivation of IS 2010.
Let us know if you are interested in purchasing the new product so that I could assist you further.
We'd like to review the purchase of the subscription.
If we purchase the 3-year subscription, can we activate the license of InstallShield 2010 and continually use it? Also can we use the new version of InstallShield together? Please explain the cover range of the 3-year subscription.
If you're fine, I want to discuss about the purchase via e-mail. Please send e-mail with the information.
