- Revenera Community
- :
- InstallShield
- :
- InstallShield Forum
- :
- InstallShield 14 install issues
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Subscribe
- Mute
- Printer Friendly Page
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
InstallShield 14 install issues
Hi,
One of our clients never had issues with our updates created with InstallShield 14 until today. Now the setup crashes when they double click the executable.
Our client is running our software on Windows 2019 Server, no group policies applied and using Microsoft's standard Windows Defender software. Our client states nothing has changed since our last update.
I had the client add the registry key to create a setup trace file. Is it possible to provide the file in a readable format?
Thanks, Frank
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Check out the Help file for "Setup.exe/command-line parameters (Basic MSI, InstallScript, InstallScript MSI)" and scroll to the /debuglog switch.
You can have them run the setup.exe with the /debuglog switch. This will create a debug log file in the same folder as the exe file. If that folder is not writable, have them issue the command setup.exe /debuglog"%temp%\setuplog.txt" (you can specify any filepath and filename, I just showed the ones I usually specify).
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Thanks Dan! Unfortunately the /debuglog doesn't seem to work with version 2014. No log file is written, even when I specify where to write the log file.
This was tested in a similar environment the client has.
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
What I know is, that the "debuglog" switch works only with suites. What project type is your setup ?
regards
Markus
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
It is not true that /debuglog works only with Suite installers, but it may not have been implemented back in InstallShield 2014. I am no longer running that release so I cannot confirm it, but I'll take Pilgrim's word on it since that's the release he's running.
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
@dan_galender , just looked to the help library, and yes what I said is wrong.
But I use the /debuglog switch in suites since Installshield 2013, so it should work also in 2014.
Just looked to the user's guide and the /debuglog switch exists since IS-2013 and is valid for Basic MSI, InstallScript MSI and Suites.
regards
Markus
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
@MarkusLatz I have to check next monday but I think we're using 2014 Professional.
I tried on different clients but /debuglog didn't work on any of them. I was only be able to generate the BIN file.
Meanwhile, the installation succeeded on my client's server. Neither of us don't know why it didn't work yesterday. Nothing was changed, %temp% was empty and we had full admin permissions.
I am still curious what is in the BIN file.
Thanks @dan_galender and @MarkusLatz for your feedback!
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
I know it's not cheap, but you really should consider getting more current. InstallShield 2014 is 5 major (and several minor) releases behind the current one.