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tong_phi_dm
Level 2
‎Nov 21, 2023 10:39 PM

Install shield error - “An installation support file could not be installed – catastrophic failure”.

I run an Installer (built with Install Shield version 6.3) on a Windows Server 2019 (with AMD processor).

The Installation failed with the error “An installation support file could not be installed – catastrophic failure”.

What is the "installation support file"?

Is there a work around to fix this issue?

What is the installation support file?

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(1) Reply
skrueger
Level 6
‎Dec 04, 2023 05:43 AM

Are you actually still using InstallShield Professional 6 ?

Stefan Krueger
InstallSite.org / InstallSite.de
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