Join us for SoftSummit 2023. The 20th anniversary of the industry leading software monetization conference. April 18 and 20. Register Now

This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
nitin_gupta
Level 2
‎Aug 07, 2019 08:00 AM

Install Shield License corrupted

Hi,

We have a Install Shield 2018 license registered from one of our windows server but suddenly the application on launching is giving an License corrupted error and on repairing it offline using the XML generated by the application the site is giving an XML response with "The fulfillment you are trying to repair was issued to a different machine."  

 

Can someone guide on what might be causing the issue and how to get it resolved?

Labels (1)
0 Kudos
2 Replies
Jenifer
Flexera Alumni
‎Aug 07, 2019 08:12 AM

Hi @nitin_gupta ,

 

Is that the case you took snapshot recently of the machine which you are trying to activate?

 

License corruption scenarios it is better to reach out Flexera support:Contact them via

https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720

Or via mail, support@flexerasoftware.com

 

Thanks,

Jenifer

0 Kudos
Flex-Jeremy
Technical Writer
Technical Writer
‎Aug 07, 2019 05:32 PM

Please also let Technical support know if were prompted to repair the corrupted license and if you followed the prompts as that will change the steps needed to resolve this issue. 

I am only human; anything said is my view or from my own experience and not necessarily that of Flexera.
If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".
0 Kudos