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nitin_gupta
Pilgrim

Install Shield License corrupted

Hi,

We have a Install Shield 2018 license registered from one of our windows server but suddenly the application on launching is giving an License corrupted error and on repairing it offline using the XML generated by the application the site is giving an XML response with "The fulfillment you are trying to repair was issued to a different machine."  

 

Can someone guide on what might be causing the issue and how to get it resolved?

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2 Replies
Flexera Jenifer
Flexera

Re: Install Shield License corrupted

Hi @nitin_gupta ,

 

Is that the case you took snapshot recently of the machine which you are trying to activate?

 

License corruption scenarios it is better to reach out Flexera support:Contact them via

https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720

Or via mail, support@flexerasoftware.com

 

Thanks,

Jenifer

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Flexera Flex-Jeremy
Flexera

Re: Install Shield License corrupted

Please also let Technical support know if were prompted to repair the corrupted license and if you followed the prompts as that will change the steps needed to resolve this issue. 

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