This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- Revenera Community
- :
- InstallShield
- :
- InstallShield Forum
- :
- ISDEV: The product license has been corrupted
Subscribe
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Subscribe
- Mute
- Printer Friendly Page
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Jun 13, 2015
07:37 AM
ISDEV: The product license has been corrupted
Hello,
yesterday I have installed IS2015 on VM without license key.
I wanted to test it before I put IS2015 on developer PC.
Today I can not start IS2015 any more.
It comes following error message:
---------------------------
InstallShield
---------------------------
The product license has been corrupted. You must repair the license before you can continue. Click yes to repair now.
---------------------------
Yes No
---------------------------
---------------------------
Repair Complete
Thank you for choosing Flexera Software
------------------------------------------------------
Internet connection is established.
What could I do?
I can not continue my tests.
yesterday I have installed IS2015 on VM without license key.
I wanted to test it before I put IS2015 on developer PC.
Today I can not start IS2015 any more.
It comes following error message:
---------------------------
InstallShield
---------------------------
The product license has been corrupted. You must repair the license before you can continue. Click yes to repair now.
---------------------------
Yes No
---------------------------
---------------------------
Repair Complete
Thank you for choosing Flexera Software
------------------------------------------------------
Internet connection is established.
What could I do?
I can not continue my tests.
(4) Replies
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Jun 15, 2015
10:21 PM
Hello,
has anybody an idea how to resolve this bug, please?
has anybody an idea how to resolve this bug, please?
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Jul 26, 2016
06:30 AM
Step 0. Ensure this is the only PC where the same license of InstallShield is used.
Step 1. Go to %PROGRAMDATA%\Flexera
Step 2. You will see two MSVN_files.
Step 3. Turn on "Show Hidden Files" option in Windows Explorer
Step 4. You will see 3 MSVN_* files now.
Step 5. Delete them All. Launch Installshield and it should work.
Step 1. Go to %PROGRAMDATA%\Flexera
Step 2. You will see two MSVN_files.
Step 3. Turn on "Show Hidden Files" option in Windows Explorer
Step 4. You will see 3 MSVN_* files now.
Step 5. Delete them All. Launch Installshield and it should work.
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Jul 26, 2016
06:32 AM
Thanks,
it works!
it works!
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Dec 11, 2018
07:26 AM
vishnupv wrote:
Step 0. Ensure this is the only PC where the same license of InstallShield is used.
Step 1. Go to %PROGRAMDATA%\Flexera
Step 2. You will see two MSVN_files.
Step 3. Turn on "Show Hidden Files" option in Windows Explorer
Step 4. You will see 3 MSVN_* files now.
Step 5. Delete them All. Launch Installshield and it should work.
Unfortunately, this didn't work for me at all.
After I did it, I no longer got the message "license corrupted", but IS did also no longer offer me the trial (the trial ended immediately). Guess I could activate a paid license but I'm hesitating to spend money on a product that crashed three times in the first hour of using it in the trial...
BTW, I found the following message in our event log:
Product: InstallShield 2018. The application tried to install a more recent version of the protected Windows file C:\Windows\SysWOW64\dbnmpntw.dll. You may need to update your operating system for this application to work correctly. (Package Version: 2000.85.1022.0, Operating System Protected Version: 6.3.14393.0).
That was a short time before or after the crashes.
![](/skins/images/3B39CE851FDD5528C393F146EB70A2D0/responsive_peak/images/icon_anonymous_message.png)