Graphical Uninstall wizard on AIX crash- Dump Handler is Processing OutOfMemory
Hi,
Did anyone encountered the error:
JVMDG217: Dump Handler is Processing OutOfMemory - Please Wait. JVMDG315: JVM Requesting Heap dump file JVMDG318: Heap dump file written to /home1/ruslan/bmc/idm/idm-suite5.5/uninstall/_uninstall_main/heapdump88432.1150028168.phd JVMDG303: JVM Requesting Java core file JVMDG304: Java core file written to /home1/ruslan/bmc/idm/idm-suite5.5/uninstall/_uninstall_main/javacore88432.1150028169.txt JVMDG274: Dump Handler has Processed OutOfMemory. JVMST109: Insufficient space in Javaheap to satisfy allocation request JVMDG217: Dump Handler is Processing OutOfMemory - Please Wait. JVMDG315: JVM Requesting Heap dump file JVMDG318: Heap dump file written to /home1/ruslan/bmc/idm/idm-suite5.5/uninstall/_uninstall_main/heapdump88432.1150028187.phd JVMDG303: JVM Requesting Java core file JVMDG304: Java core file written to /home1/ruslan/bmc/idm/idm-suite5.5/uninstall/_uninstall_main/javacore88432.1150028189.txt JVMDG274: Dump Handler has Processed OutOfMemory. JVMST109: Insufficient space in Javaheap to satisfy allocation request java.lang.OutOfMemoryError: JVMXE006:OutOfMemoryError, stAllocArray for executeJava failed at java.awt.image.DataBufferInt.(DataBufferInt.java:70) at java.awt.image.Raster.createPackedRaster(Raster.java:492) at java.awt.image.DirectColorModel.createCompatibleWritableRaster(DirectColorModel.java:1045) at sun.awt.image.ImageRepresentation.createBufferedImage(ImageRepresentation.java(Compiled Code)) at sun.awt.image.ImageRepresentation.setPixels(ImageRepresentation.java(Compiled Code)) at sun.awt.image.ImageDecoder.setPixels(ImageDecoder.java(Inlined Compiled Code))
We managed to verify it is not a real heap size problem that we can resolve with Java arguments.
It looks like the problem is occuring with the display of an image in the uninstaller. Is this a splash screen or other image that is being displayed in an uninstaller panel? When you say that you have tried adjusting the heap size, have you done this for the uninstaller ? To do so, adjust the values under General Info-->Uninstaller Launcher-->Java Arguments. Note that these settings are different from the heap values that you specify under Media-->Releases-->AIX Launcher. You might also want to try bundling a different version of the IBM AIX JVM with the installer, if possible.
