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BruceMcN
Level 2
‎Feb 16, 2011 11:27 AM

Fault installing on Win 7 64bit on 64bit hw.

Hi,

I have an MSI that runs fine on 32bit Windows 7 and seems to work fine when running with WoW64.

I have a customer that has downloaded and installed the application and is getting the following on Win 7 64bit with 64 bit hardware:

Description:
Stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: ChangeAide.exe
Application Version: 3.1.40.0
Application Timestamp: 4d209f95
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdbdf
Exception Code: e053534f
Exception Offset: 0000b727
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

I'm using the express version to build a 32bit MSI. I am expecting that this 32bit version will be recognized as a 32bit version on a 64bit OS and install correctly.

Is this a correct assumption or is the professional version actually required?

NOTE: VB with VS 2005 along with a number of components from different vendors not checked for 64bit compatible versions.

Any thoughts or help appreciated!!

Regards, Bruce
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(1) Reply
Not applicable
‎Feb 16, 2011 11:30 PM

I afraid of InstallShield Express Edition doesn't support 64bits system.
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