Error -5001 while launching InstallScript Setup

[RSerafin]

Hello Team,

the error occurs directly after launching the setup, right before the splashscreen should appear.

Please notice the attachments: Screenshots of the error message and the system information.

The content of the error message text field is:

Error Code: -5001 : 0xffffec75
Error Information:
>setup.cpp (243)
PAPP:
PVENDOR:
PGUID:
$27.0.122
@Windows 10 / Server 2016 Service Pack 0 (19044)
IE Version: 9.11.19041.0

I'd appreciate it if someone has a solution

Best regards

Ralf

[MrTree · Accepted solution]

Hi, it looks like a runtime error for the C++ environment which InstallShield is using, so installing the latest VC Runtime could help. On the other hand I don't know if there are restrictions for the Internet of Things (IOT) edition of Windows 10, maybe sfc /scannow could also fix it.

[MrTree · Accepted solution]

Hi, it looks like a runtime error for the C++ environment which InstallShield is using, so installing the latest VC Runtime could help. On the other hand I don't know if there are restrictions for the Internet of Things (IOT) edition of Windows 10, maybe sfc /scannow could also fix it.

[RSerafin · Accepted solution]

Hi, thanks for the suggestions. They seem helpful to me. In this case, however, the problem was suddenly solved after the PC was connected to a different network port. Unfortunately, I hadn't mentioned in the error description that there were also problems with network access before the error message occured.