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Flexera beginner

Error 1939: Service 'xx' could not be configured

I'm trying to configure my service to have a recovery action to restart the service. I'm getting Error 1939 during install saying the service cannot be configured. I googled this and found others having this issue and the solution was to change the SCM Action Type from "Restart Service" to "Run Command" and have the command be "sc start ServiceName". I tried this and this did not work either. I'm still getting the Error 1939. This is causing the installer to fail and rollback (even though I have Error Control set to "Log the error and continue" and the Abort Install on Failure setting set to No). Does anyone know how to resolve this issue?

I'm using InstallShield 2013 Service Pack 1.

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