cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
timelox
Level 5

Error 1714, why?

I have a customer running a Windows Server 2008 R2 and face the error 1714 when upgrading our software.
I cannot reproduce the error in my office with Windows Server 2008 R2 doing the same upgrade as the customer (I hope the customer is telling me the right things).

We have an "InstallScript MSI project" and the upgrade is a "Major upgrade".
When I Google the error I find old posts that relates to Basic MSI only.

According to the customer version "A" was uninstalled manually before installing version "B" so the setup should not even trigger a major upgrade but it seems that there is something that makes the setup think the older version is still present.

Any ideas?
Labels (1)
0 Kudos
3 Replies
TommyLe
Level 3

Do you have logging enabled? There should be more information within the setup logs.
0 Kudos
timelox
Level 5

I had asked the customer to manually remove the registry keys for the older version but they said it did not help.
When I asked for the verbose log they claim the installation suddenly works.
I do not think this customer told me the whole story...
0 Kudos
TommyLe
Level 3

Sounds about right. Never trust an end user to be honest lol.
0 Kudos