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gabhan
Level 2

Activation Loop

I seem to be stuck in an Activation Loop. Using Visual Studio 2010 (Windows 7 32 bit). Installed InstallSheild, and received my Activation Code. However, when I key it in, and get to the Activation screen, it says Activating, but never completes. If I press enter after a few minutes when the dialog is on screen, it says it has successfully activated, but next time I relaunch Visual Studio I'm prompted to activate again. And any setup files I create say they are using the EVALUATION version. Any ideas?
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(3) Replies
gabhan
Level 2

OK - Uninstalled completely, removed as many registry keys as I could find that relate to InstallShield Limited Edition. Rebooted / Reinstalled. No good.

Uninstalled again, removed registry keys, rebooted and reinstalled in a different install location. Worked perfectly.
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GrantK
Level 7

Sometimes when stuck in an activation loop, activating the software through the command line might help.

Activation
Online Steps
1. Open a Command Prompt
2. Navigate to the following location:
a. For 32 bit OS: C:\Program Files\InstallShield\(***VERSION***)\System
b. For 64 bit OS: C:\Program Files (x86)\InstallShield\(***VERSION***)\System
3. Execute the following command:
a. Tsconfig /activate
4. If online fails is not an option please see the offline steps below
Offline Steps
1. Open a command Prompt
2. Navigate to the following location:
a. For 32 bit OS: C:\Program Files\InstallShield\(***VERSION***)\System
b. For 64 bit OS: C:\Program Files (x86)\InstallShield\(***VERSION***)\System
3. Execute the following command:
a. Tsconfig /activate /no_internet
4. Email the xml code generated to our activation server and wait for an automatic reply.
a. OActivations@flexerasoftware.com
5. Wait for a response email to be automatically generated with a new response xml code.
6. Execute the same command in step 3
a. Tsconfig /activate /no_internet
7. A dialog should appear stating a successful Activation took place.

GK
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Chaitra
Level 9

Hi GK,

Thank you for your detailed instructions on activating the software through command line.

It will help many users.

Much appreciated.

Thanks,
Chaitra
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