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wigginsca
Pilgrim

Uninstall is not removing all folders on Windows Server 2016

Uninstalling our product on s Windows Server 2016 does not remove the jre or the Uninstall_Product folders. Uninstalling on other window platforms, everything is removed properly. Any reason why product won't fully uninstall on Windows Server 2016.
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4 Replies
jlevac
Pilgrim

Same Issue

I'm also seeing the same Issue in Windows 2016. A java process remains after successfully running the uninstaller. Note that this java process was spawned by the uninstaller, not the application being uninstalled. Something holds a lock on the jre folder (presumable the java process). Once I manually kill the process, I am able to remove the jre folder.

The uninstall logs are reporting a successful removal of the folder, but the jre folder still remains.


Uninstall Folder: C:\Program Files\FOLDER\jre
Status: SUCCESSFUL

I'm assuming this is an InstallAnywhere bug.

We are using InstallAnywhere 2017.
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Not applicable

Re: Uninstall is not removing all folders on Windows Server 2016

Hi,

We are not facing any such kind of issues.
It will be helpful if you could elaborate more on any particular settings which you are doing at your end.

Thank you
Vaishnavi
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wigginsca
Pilgrim

Re: Uninstall is not removing all folders on Windows Server 2016

Looks to be related to type of user doing the uninstall. Uninstall works fine if user is local admin. If user is a Domain Admin the uninstall leaves files behind.
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phanik
Pilgrim

Re: Uninstall is not removing all folders on Windows Server 2016

make sure no other applications are being used by same jre on your machine.
make sure all the application related services/process are stopped properly in "pre uninstall stage".
since 2016 is recent os one, make sure it is up to date.
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