Panel choice not appearing in InstallerAnywhere 8.0 Enterprise Advanced Designer

[Ssekar1]

I've been developing a new installer and I have hit a problem. When I open the install script in Advanced Designer mode, I can select of the left panels (Project, InstallerUI, Organization, Pre-Install, Install, Post-Install, Pre-Uninstall, Post-Uninstall, Build). But the panel on the right doesn't refresh if I choose a different option. The buttons in the right panel still work and the program is still responsive. It just doesn't refresh the right panel. For example, when I start a script, I can choose Install to see what files are being installed. However, if I click on Pre-Install after that, I still see only the Install option. The Pre-Install choices don't come up. If I shut down and start the installer engine again, I can choose Pre-Install and see that showing up. Now however, choosing Install doesn't show me the files.

I held the Ctrl key down to open the debug window and got the following error :

No VM Pack files exist in this directory
[Fatal Error] :527882:7: XML document structures must start and end within the s
ame entity.
Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException
at isus.TransactionLogManager.log(Unknown Source)
at isus.AgentEx.logTransaction(Unknown Source)
at isus.Agent.logTransaction(Unknown Source)
at com.zerog.ia.designer.update.UpdateFacade.a(DashoA8113)
at ZeroGom.actionPerformed(DashoA8113)
at java.awt.AWTEventMulticaster.actionPerformed(AWTEventMulticaster.java
:383)
at com.zerog.ia.designer.gui.zgbutton.ZGTaskButton.processMouseEvent(Das
hoA8113)
at java.awt.Component.processEvent(Component.java:5266)
at java.awt.Container.processEvent(Container.java:1966)
at java.awt.Component.dispatchEventImpl(Component.java:3968)
at java.awt.Container.dispatchEventImpl(Container.java:2024)
at java.awt.Component.dispatchEvent(Component.java:3803)
at java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:4212
)
at java.awt.LightweightDispatcher.processMouseEvent(Container.java:3892)

at java.awt.LightweightDispatcher.dispatchEvent(Container.java:3822)
at java.awt.Container.dispatchEventImpl(Container.java:2010)
at java.awt.Window.dispatchEventImpl(Window.java:1778)
at java.awt.Component.dispatchEvent(Component.java:3803)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:463)
at java.awt.EventDispatchThread.pumpOneEventForHierarchy(EventDispatchTh
read.java:242)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThre
ad.java:163)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:157)

at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:149)

at java.awt.EventDispatchThread.run(EventDispatchThread.java:110)
[Fatal Error] :527882:7: XML document structures must start and end within the s
ame entity.
Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException
at isus.TransactionLogManager.log(Unknown Source)
at isus.AgentEx.logTransaction(Unknown Source)
at isus.Agent.logTransaction(Unknown Source)
at com.zerog.ia.designer.update.UpdateFacade.a(DashoA8113)
at ZeroGom.actionPerformed(DashoA8113)
at com.zerog.ia.designer.gui.zgbutton.ZGTaskButton.processMouseEvent(Das
hoA8113)
at java.awt.Component.processEvent(Component.java:5266)
at java.awt.Container.processEvent(Container.java:1966)
at java.awt.Component.dispatchEventImpl(Component.java:3968)
at java.awt.Container.dispatchEventImpl(Container.java:2024)
at java.awt.Component.dispatchEvent(Component.java:3803)
at java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:4212
)
at java.awt.LightweightDispatcher.processMouseEvent(Container.java:3892)

at java.awt.LightweightDispatcher.dispatchEvent(Container.java:3822)
at java.awt.Container.dispatchEventImpl(Container.java:2010)
at java.awt.Window.dispatchEventImpl(Window.java:1778)
at java.awt.Component.dispatchEvent(Component.java:3803)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:463)
at java.awt.EventDispatchThread.pumpOneEventForHierarchy(EventDispatchTh
read.java:242)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThre
ad.java:163)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:157)

at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:149)

at java.awt.EventDispatchThread.run(EventDispatchThread.java:110)

Any help would be greatly appreciated.

Sarat..

[pv7721]

Have you manually altered your .iap_xml files?

[Ssekar1]

I haven't. And I have talked to my other colleagues and neither have they.

Sarat..

[Ssekar1]

And I forgot to add.. the same behavior is happening for every script I open now.

Sarat..

[pv7721]

One more question then: did you update your IA installation?

[Ssekar1]

My colleagues may have updated it with the regular updates that IA 8 sends. Other than that, it has been always IA 8.

Sarat..