This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
shobita
Level 2
‎Oct 09, 2014 06:26 AM

Installer for Mac OS X fails to launch

I recently updated from IA 2013 to 2014. With the new version, the installer for Mac OS X fails to launch. It just opens a pop up that says 'installer is trying to install a new helper tool. Type your password to allow this.' (refer attached image)
I have enabled authentication and set the code signing credentials correctly.
InstallAnywhere is installed on a Windows 7 machine and I have been using the previous versions for creating Mac installers with out any issues . With IA 2014 is it mandatory that IA be installed on a Mac machine for creating mac installers?
Labels (1)
Labels
Preview file
37 KB
0 Kudos
(6) Replies
shawnsang
Level 3
‎Oct 20, 2014 04:20 AM

I also got same issue with you. Waiting for any feedback or solution.
0 Kudos
shawnsang
Level 3
‎Oct 22, 2014 03:54 AM

I've resolved the issue.

Set Projects -> Platforms -> authentication as No.
0 Kudos
shobita
Level 2
‎Oct 27, 2014 04:56 AM

@shawnsang

That is not an option for me since I need authentication.
0 Kudos
Hemant77
Level 2
‎Apr 08, 2015 04:28 AM

I am too facing this problem.

Please provide the solution
0 Kudos
cwerme
Level 2
‎Sep 14, 2015 02:50 AM

shobita wrote:
I recently updated from IA 2013 to 2014. With the new version, the installer for Mac OS X fails to launch. It just opens a pop up that says 'installer is trying to install a new helper tool. Type your password to allow this.' (refer attached image)
I have enabled authentication and set the code signing credentials correctly.
InstallAnywhere is installed on a Windows 7 machine and I have been using the previous versions for creating Mac installers with out any issues . With IA 2014 is it mandatory that IA be installed on a Mac machine for creating mac installers?


I'm having the same problem. Looking at the system.log it seems as the problem is "Couldn’t communicate with a helper application"

Does anyone have a solution for this?
0 Kudos
weelyn
Level 5
‎Oct 06, 2015 04:40 AM

Did you try to build a very simple setup (one that just creates a dummy file), for comparison? I did this, the simple setup works while the real "big" setup is broken (with the helper tool dialog).

PS: I found that I created the setup with wrong parameters in the "build" panel, I used "Without VM" instead of "With VM". Much better now.
0 Kudos