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shobita
Level 2
‎Oct 09, 2014 06:26 AM

Installer for Mac OS X fails to launch

I recently updated from IA 2013 to 2014. With the new version, the installer for Mac OS X fails to launch. It just opens a pop up that says 'installer is trying to install a new helper tool. Type your password to allow this.' (refer attached image)
I have enabled authentication and set the code signing credentials correctly.
InstallAnywhere is installed on a Windows 7 machine and I have been using the previous versions for creating Mac installers with out any issues . With IA 2014 is it mandatory that IA be installed on a Mac machine for creating mac installers?
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(6) Replies
shawnsang
Level 3
‎Oct 20, 2014 04:20 AM

I also got same issue with you. Waiting for any feedback or solution.
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shawnsang
Level 3
‎Oct 22, 2014 03:54 AM

I've resolved the issue.

Set Projects -> Platforms -> authentication as No.
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shobita
Level 2
‎Oct 27, 2014 04:56 AM

@shawnsang

That is not an option for me since I need authentication.
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Hemant77
Level 2
‎Apr 08, 2015 04:28 AM

I am too facing this problem.

Please provide the solution
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cwerme
Level 2
‎Sep 14, 2015 02:50 AM

shobita wrote:
I recently updated from IA 2013 to 2014. With the new version, the installer for Mac OS X fails to launch. It just opens a pop up that says 'installer is trying to install a new helper tool. Type your password to allow this.' (refer attached image)
I have enabled authentication and set the code signing credentials correctly.
InstallAnywhere is installed on a Windows 7 machine and I have been using the previous versions for creating Mac installers with out any issues . With IA 2014 is it mandatory that IA be installed on a Mac machine for creating mac installers?


I'm having the same problem. Looking at the system.log it seems as the problem is "Couldn’t communicate with a helper application"

Does anyone have a solution for this?
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weelyn
Level 5
‎Oct 06, 2015 04:40 AM

Did you try to build a very simple setup (one that just creates a dummy file), for comparison? I did this, the simple setup works while the real "big" setup is broken (with the helper tool dialog).

PS: I found that I created the setup with wrong parameters in the "build" panel, I used "Without VM" instead of "With VM". Much better now.
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