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- Installer for Mac OS X fails to launch
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‎Oct 09, 2014
06:26 AM
Installer for Mac OS X fails to launch
I recently updated from IA 2013 to 2014. With the new version, the installer for Mac OS X fails to launch. It just opens a pop up that says 'installer is trying to install a new helper tool. Type your password to allow this.' (refer attached image)
I have enabled authentication and set the code signing credentials correctly.
InstallAnywhere is installed on a Windows 7 machine and I have been using the previous versions for creating Mac installers with out any issues . With IA 2014 is it mandatory that IA be installed on a Mac machine for creating mac installers?
I have enabled authentication and set the code signing credentials correctly.
InstallAnywhere is installed on a Windows 7 machine and I have been using the previous versions for creating Mac installers with out any issues . With IA 2014 is it mandatory that IA be installed on a Mac machine for creating mac installers?
(6) Replies
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‎Oct 20, 2014
04:20 AM
I also got same issue with you. Waiting for any feedback or solution.
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‎Oct 22, 2014
03:54 AM
I've resolved the issue.
Set Projects -> Platforms -> authentication as No.
Set Projects -> Platforms -> authentication as No.
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‎Oct 27, 2014
04:56 AM
@shawnsang
That is not an option for me since I need authentication.
That is not an option for me since I need authentication.
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‎Apr 08, 2015
04:28 AM
I am too facing this problem.
Please provide the solution
Please provide the solution
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‎Sep 14, 2015
02:50 AM
shobita wrote:
I recently updated from IA 2013 to 2014. With the new version, the installer for Mac OS X fails to launch. It just opens a pop up that says 'installer is trying to install a new helper tool. Type your password to allow this.' (refer attached image)
I have enabled authentication and set the code signing credentials correctly.
InstallAnywhere is installed on a Windows 7 machine and I have been using the previous versions for creating Mac installers with out any issues . With IA 2014 is it mandatory that IA be installed on a Mac machine for creating mac installers?
I'm having the same problem. Looking at the system.log it seems as the problem is "Couldn’t communicate with a helper application"
Does anyone have a solution for this?
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‎Oct 06, 2015
04:40 AM
Did you try to build a very simple setup (one that just creates a dummy file), for comparison? I did this, the simple setup works while the real "big" setup is broken (with the helper tool dialog).
PS: I found that I created the setup with wrong parameters in the "build" panel, I used "Without VM" instead of "With VM". Much better now.
PS: I found that I created the setup with wrong parameters in the "build" panel, I used "Without VM" instead of "With VM". Much better now.
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