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- Installer crashes on MacOS Catalina and intermittent iCloud popup
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‎Jan 09, 2020
12:33 AM
Installer crashes on MacOS Catalina and intermittent iCloud popup
Issues:
- While installing MacOS licensing installer in MacOS Catalina machine intermittently a popup is showing "iCloud drive may not work properly. Please check the iCloud preference pane."
- In some of the macOS Catalina machine, installer crashes by throwing exception error "Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[__NSCFConstantString substringWithRange:]:"
Details of Platform:
- Installer - IA2018
- Tested Platform - MacOS Catalina 10.11
Analysis:
- We have done the installation on some of the macOS platforms and most of the time its trying to connect to iCloud drive which is not a part of Installer.
- For more details I have attached the crashed report of the exception error.
Priority: Critical
(3) Replies
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‎Oct 12, 2020
06:05 AM
did you try clicking "OK" and go ahead with the installation??
We have observed the same popup but by clicking "OK" we were able to launch the installer and complete the installation.
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‎Jan 25, 2021
08:29 AM
No, It's not allowing me to proceed with installation by clicking OK button. Installer keep showing extract screen, even i forced quit installer, still extract screen (before introduction panel) keeps popping up.
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‎Jan 27, 2021
09:16 AM
Below link helped me to resolve the issue.
![](/skins/images/CC38E504FC9E1309DC48ACFEB4925670/responsive_peak/images/icon_anonymous_message.png)