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sutton411
Level 2
‎Sep 08, 2021 11:57 AM

Exe freezes at completion of pre-install phase

v2020 SP1

Before the install phase begins, the install simply freezes at "installing". Log file ends as follows. Only occurs when the exe has completed successfully on the same PC then ran again. Suggestions?

java.lang.NullPointerException
at com.zerog.ia.installer.InstanceDetector.isThisOvertopInstallationBasedOnPhysicalLocation(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.checkOverTopInstallationOverSameLocation(Unknown Source)
at com.zerog.ia.installer.Installer.install(Unknown Source)
at com.zerog.ia.installer.actions.InstallProgressAction.ae(Unknown Source)
at com.zerog.ia.installer.actions.ProgressPanelAction$1.run(Unknown Source)

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