I need to perform a rescan and the message I get is:
"Your assessment is already in ucelprep state. We are wrapping up your assessment and preparing for the final report. You may not request rescan at this moment."
It has been stuck like this for 2 weeks, and even rebooting the 2 VM's(RN150 & Flexdeploy) from the hypervisor, still does not change the state. How to fix?
FWIW, there were only 24 devices it found on the first scan, so not a lot of information to compile.
Feb 12, 2021 02:52 PM
I think that you need assistance from support to reopen the assessment, and I can see that an auto-generated support case is already opened related to this community thread. Please feel free to utilize it to request assistance.
Thanks,
Feb 15, 2021 02:45 AM
Thank you for the reply but how do I get support as soon as possible?
Feb 16, 2021 09:16 AM
Feb 18, 2021 03:52 PM