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dm
Pilgrim

Vendor Daemon is down (Feature ... is untrusted)

Hi,

we are using InstallShield 2014 Premium and are running a FlexNet Licensing Server on a Virtual Machine for licensing the IS 2014 installation.

After rebooting the Virtual Machine we are not able to get the Vendor Daemon working again. When starting InstallShield 2014, we receive the error message "The desired vendor daemon is down. (-97, 121)".

The log file of the vendor daemon (msvn) contains the following entries:

7:45:01 (mvsn) Error: Feature IS2.win.DIM is untrusted
7:45:01 (mvsn) Error: Feature IS2.win.prem is untrusted
7:45:01 (mvsn) Error: Feature IS2.win.SAB is untrusted
7:45:01 (mvsn) License server system started on ...
7:45:01 (mvsn) No features to serve, exiting
7:45:01 (mvsn) EXITING DUE TO SIGNAL 27 Exit reason 4


Running TSConfig.exe /info returns for each registered license: Trust flags: 5, **BROKEN**

Any idea to solve this problem?


Thanks in Advance,
Dave
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4 Replies
dm
Pilgrim

Re: Vendor Daemon is down (Feature ... is untrusted)

After Flexera has reseted the broken licenses on their servers, i was able to active the licenses again and the vendor daemon continued working.

Thanks to the Flexera Support Smiley Happy
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jpking17
Pilgrim

Re: Vendor Daemon is down (Feature ... is untrusted)

If you are installing on a VM in Hyper-V make sure that the Virtual MAC address is setup as static and the same as what is in your license file.


dm@realtech wrote:
Hi,

we are using InstallShield 2014 Premium and are running a FlexNet Licensing Server on a Virtual Machine for licensing the IS 2014 installation.

After rebooting the Virtual Machine we are not able to get the Vendor Daemon working again. When starting InstallShield 2014, we receive the error message "The desired vendor daemon is down. (-97, 121)".

The log file of the vendor daemon (msvn) contains the following entries:

7:45:01 (mvsn) Error: Feature IS2.win.DIM is untrusted
7:45:01 (mvsn) Error: Feature IS2.win.prem is untrusted
7:45:01 (mvsn) Error: Feature IS2.win.SAB is untrusted
7:45:01 (mvsn) License server system started on ...
7:45:01 (mvsn) No features to serve, exiting
7:45:01 (mvsn) EXITING DUE TO SIGNAL 27 Exit reason 4


Running TSConfig.exe /info returns for each registered license: Trust flags: 5, **BROKEN**

Any idea to solve this problem?


Thanks in Advance,
Dave
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Highlighted
dm
Pilgrim

Re: Vendor Daemon is down (Feature ... is untrusted)

jpking17 wrote:
If you are installing on a VM in Hyper-V make sure that the Virtual MAC address is setup as static and the same as what is in your license file.


Thank you for this Information. I did not know, that the MAC addresses are stored in the license files.
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richard_hump
Flexera beginner

Re: Vendor Daemon is down (Feature ... is untrusted)

I had this issue and managed to fix it myself:

Resolution:

  1. ​Gain GUI access onto the Machine running the License Server
  2. Opem cmd as Admin
  3. cd into the Flexera folder in Program Files
  4. Run 'tssconfig.exe /repair'
  5. Refresh the admin console (http://localhost:8090)
  6. Wait a bit
  7. Should now be fine
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