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angel329623
Level 3
‎Sep 16, 2024 09:59 AM

Flexera not installing most current version

After trying to install 11.19.6.0, it reverts to 11.19.2.0. Need to figure out why its not installing the most current version. Any ideas?

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(8) Replies
mrathinam
Revenera Moderator Revenera Moderator
Revenera Moderator
‎Sep 16, 2024 12:31 PM

Hi @angel329623 Please provide more information regarding the replication procedures so that we can examine and revisit them to help on this issue? 

Best Regards,

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angel329623
Level 3
In response to mrathinam
‎Sep 16, 2024 05:18 PM

So I downloaded the 11.19.6.0 .exe file. Install it and followed the instructions. Everything installs as it should but it install 11.19.2.0. Why doesnt it install 11.19.6.0? There isnt much to replicate tbh. I tried deleting it and installing it again and it only installs the wrong version. I can confirm I did downloaded 11.19.6.0.

Preview file
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Yvernekar
Level 6 Flexeran
Level 6 Flexeran
In response to angel329623
‎Sep 16, 2024 10:23 PM

Hi @angel329623 , from the image shared I can see that it is the correct 11.19.6 version that is downloaded. Maybe you are getting confused with the hotfix number 2. There was a fix on the lmadmin side as a result the exe is named 11.19.6.2.

angel329623
Level 3
In response to Yvernekar
‎Sep 17, 2024 11:46 AM

I really wish that was the case but checking the version installed I am correct. This is super annoying. Any other ideas?

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angel329623
Level 3
‎Sep 17, 2024 11:47 AM

Update. Still having issues where I cant install 11.19.6.0.  

 

I really wish that was the case but checking the version installed I am correct. This is super annoying. Any other ideas?

angel329623_0-1726591643985.png

 

 

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mrathinam
Revenera Moderator Revenera Moderator
Revenera Moderator
In response to angel329623
‎Sep 17, 2024 12:54 PM

Hi @angel329623 Can you please check both the 64bit and 32bit location 

C:\Program Files\Common Files\Macrovision Shared\FlexNet Publisher

C:\Program Files (x86)\Common Files\Macrovision Shared\FlexNet Publisher and see you have the installed version of there. 

Also please make sure that when you try to uninstall the entity in the file fnp_registrations.xml is removed in the right path. 

Best Regards,

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angel329623
Level 3
In response to mrathinam
‎Sep 17, 2024 03:08 PM

@mrathinam 

I checked the x86 and it is not there. Should it be installed there? as for the file fnp_registrations.xml, Should I uninstall, check everything has been deleted and then install again?

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mrathinam
Revenera Moderator Revenera Moderator
Revenera Moderator
In response to angel329623
‎Sep 18, 2024 10:13 AM

Hi @angel329623, Can you please create a support case, so the support team help fix this issue? 

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