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Operations error: 7284

Operations error: 7284

Summary

Operations error: 7284

Synopsis

If a manual return is performed for an entitlement that has been activated in trusted storage within the Operations GUI, then you will receive the following error when trying to perform an online return:

Operations error: 7284 Cannot perform support actions on inactive fulfilment
record FID__2acc1689_12e48a3a4a0__7ffb. [Incident# 0639-8229]


Discussion

The fulfilment is now inactive according to Operations so a return is not possible online.

To remove the fulfilment record from trusted storage, you can use composite transactions to remove the fulfilment record, e.g.

appcomptranutil.exe -delete FR FID__2acc1689_12e48a3a4a0__7ffb

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