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Operations error: 7284
Operations error: 7284
Summary
Operations error: 7284Synopsis
If a manual return is performed for an entitlement that has been activated in trusted storage within the Operations GUI, then you will receive the following error when trying to perform an online return:
Operations error: 7284 Cannot perform support actions on inactive fulfilment
record FID__2acc1689_12e48a3a4a0__7ffb. [Incident# 0639-8229]
Discussion
The fulfilment is now inactive according to Operations so a return is not possible online.
To remove the fulfilment record from trusted storage, you can use composite transactions to remove the fulfilment record, e.g.
appcomptranutil.exe -delete FR FID__2acc1689_12e48a3a4a0__7ffb
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