[Incident]: Some users report they are unable to access the case portal. Please see this community notice for more information.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Custom Attribute Information Not Showing in Reports

Custom Attribute Information Not Showing in Reports

Symptom

Information for certain custom attributes are not being included in reports.

Solution

When creating a custom attribute, you (as a Producer) must ensure that the Copy to data warehouse option is selected on the Create Custom Attribute page (see the screenshot below). Otherwise the custom attribute is not included in reports. Once the attribute is created, expect to wait at least 24 hours before seeing the attribute information listed in reports.

NOTE: If the Copy to data warehouse option is not selected at the time of a custom attribute's creation, the information for the attribute will never show up in reports even if you later update the attribute to select this option. If you want to show the custom attribute in reports after it has been created, contact Revenera Support for assistance.

CustomAttribOptionforReports.png

 

Was this article helpful? Yes No
No ratings
Version history
Last update:
‎Dec 23, 2022 12:02 AM
Updated by:
Contributors