Sending out of emails does not work
All e-mails I tried to send out from the Flexera-Operations portal are not delivered.
If I go to Administer --> Sent Emails I can see the log of all Emails I have sent, but these emails never reach the receiver.
Also if I try to resend the Email from the log, it still doesn't work.
I already tried to use differen e-mail address and I also checked the junk folder.
Moreover, the setting "Log emails in history, do not send them" is not set under System --> Configure --> FlexnetPlatformServer
Can I ask you to assist me here?
Many thanks in advnace!
Is the email template Active or still in Draft state? My guess would be active since it is showing up in the sent email list.
What about other emails like Welcome Email for End Users or Password Reset? Are they working?
It sounds like you have all of the correct configurations set. Without seeing your system I can't help any further.
I suggest you open a support case with Flexera technical support so they can do more in-depth debugging session with you.
One other thing you can check if other emails like password reset are successfully being sent and received:
If the System Configuration->FlexNet Operations->Always Attach Entitlement Certificate in Email setting is checked, then you MUST also make the Entitlement Certificate email template Active. Either unselect the configuration setting or make the template active (it doesn't need content).