when starting Doors (for the first time) I got an error saying " License Error: User/host not on INCLUDE list for feature. Feature: DOORS, License path: 27001@rational-lic-defth01.siemens.net; FLEXnet Licensing error:-39,147. For further information, refer to the FLEXnet Licensing documentation, available at "www.flexerasoftware.com".
Hi @JGarrido we have to work internally with a support case (go to the Get Support menu in the community portal -> open a new case) if you want more investigation, can you please raise a support case with all these details along with the license file? Let us take it for further investigation.
Hi @JGarrido Error is due to the reservation where the feature was reserved with an included list with a user name or Host ID which the user you are trying is not part of. If need more help then please check the INCLUDE list in the option file.
Hi @mrathinam In have not installed this software, it was provided by my company and I access to it via Citrix. So, I do not know the details of the installation, and my service desk says I should check this out with you. My question is: what option file do you mean? Where is it located?
Hi @JGarrido we have to work internally with a support case (go to the Get Support menu in the community portal -> open a new case) if you want more investigation, can you please raise a support case with all these details along with the license file? Let us take it for further investigation.
