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krubin
Level 7
‎Apr 07, 2021 11:26 AM

I submitted Excel batch files, get back successful status, but portal not updated

Hello,

I submitted three Excel batch files for 18 each of accounts, users and entitlements. I get back successful statuses, but the portal  is not updated for any accounts, users or entitlements. Entitlements were submitted twice, but that should not matter. It is configured to just write over it.

My area is 1735. My job ids are 28513 through 28516. This is now a half hour ago.

Please assist.

Thank you,

Ken

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(2) Replies
krubin
Level 7
‎Apr 07, 2021 12:51 PM

Could it be due to a changed password somehow internally?

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mrathinam
Revenera Moderator Revenera Moderator
Revenera Moderator
In response to krubin
‎Apr 07, 2021 10:14 PM

Hi @krubin,

      Can you please check the bmsclient04062021account.txt file has a Title line when you have saved it as Unicode text? If it has a title line then we need a support case to investigate further.  

 

For example

Unicode text.JPG

If there is no title line then you need to save it again with the correct title line and then import it one more time and check. Hope this helps

Best Regards,

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