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- Getting "Not found" error when releasing the hang license with lmremove command
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Getting "Not found" error when releasing the hang license with lmremove command
Hi,
I have followed the License Administration Guide to release the hang license but it doesnt works.
Could you please help me on this?
Steps to reproduce:
lmutil lmstat -c port@server -f TEST_FEATURE
Users of TEST_FEATURE: (Total of 20 licenses issued; Total of 1 license in use)
"TEST_FEATURE" v5000, vendor: xxx, expiry: 01-aug-2025
vendor_string: xxx xxx xxx
floating license
testuser vm-1 vm-1-0 (v5000.0) (server/port 101), start Mon 9/5 2:17
Remove hang license with method 1:
lmutil lmremove -c port@server TEST_FEATURE testuser vm-1 vm-1-0
lmremove: feature/user/host/display not found
Remove hang license with method 2:
lmutil lmremove -c port@server -h TEST_FEATURE server port 101
lmremove: license handle 101 not found on this license server (server)
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Hi @mrathinam
Thanks for your response. This is my license file
SERVER server MAC_ADDR port
DAEMON daemonsrv /test/bin/daemonsrv /test/daemonsrv.opt #(.opt -> log conf)
DAEMON daemonx /test/bin/daemonx /test/daemonx.opt #(.opt -> log conf)
#FEATURE FILTERED
FEATURE TEST_FEATURE daemonx 5000 01-aug-2025 10 ABCDEF \
VENDOR_STRING="a b c" BORROW=123 SIGN="XXXXX XXXXX"
FEATURE TEST_FEATURE daemonsrv 5000 01-aug-2025 10 GHIKLM VENDOR_STRING="a b c"
#FEATURE FILTERED
systemctl status
Loaded: loaded (/etc/systemd/system/x.service; enabled; vendor preset: disabled)
Active: active (running) since Mon 2022-09-05 01:07:49 UTC; 8h ago
Process: 1231 ExecStart=/test/bin/lmgrd -c /test/lic.dat -L /test/Logs/lic.log (code=exited, status=0/SUCCESS)
Main PID: 1353 (lmgrd)
Tasks: 9
Memory: 12.3M
CGroup: /system.slice/x.service
āā1353 /test/bin/lmgrd -c /test/lic.dat -L /test/Logs/lic.log
āā1355 daemonsrv -T server 11.16 7 -c :/test/lic.dat: -srv ifIixxx --lmgrd_start 6...
āā1356 daemonx -T server 11.16 7 -c :/test/lic.dat: -srv ifIiwxxx --lmgrd_start 631...
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Hi @hungtrankim Please check the KB https://community.flexera.com/t5/FlexNet-Publisher-Knowledge-Base/lmremove-usage-to-return-a-checked-out-license-to-a-license/ta-p/3164 I think you are using -c but missing license file details, so can you try with license file (full path) and let me know the result.
Best Regards,
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Hi @mrathinam
yes i have tried with full path and it returns the same error. (I also tried with LM_LICENSE_FILE).
$ lmutil lmremove -c /test/lic.dat -h TEST_FEATURE server 2000 101
lmutil - Copyright (c) 1989-2019 Flexera. All Rights Reserved.
lmremove: license handle 101 not found on this license server (server)
The same with lmutil lmremove -c /test/lic.dat TEST_FEATURE testuser vm-1 vm-1-0
I'm not sure why but I can get the feature info using lmstat -f
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Hi @hungtrankim Can you please raise an FNP support case for further investigation? Please.
Best Regards,