Re: ERROR Trust break detected at startup time:Anchors not initialized

ydadkar · ‎Feb 02, 2023

we are getting the similar error what is mentioned here

https://community.flexera.com/t5/FlexNet-Embedded-Forum/Capability-request-fails-in-LLS-with-BadCapRequestException/m-p/193688#M565

2023-01-23T15:24:25.049Z{UTC} INFO Starting FlexNet License Server 2022.07.0 (build 266552)

2023-01-23T15:24:25.051Z{UTC} INFO Running as a service

2023-01-23T15:24:25.246Z{UTC} INFO Host Configuration [os=Linux, mem=2.0GB, mem_free=1.7GB, processors=2, nonheap_committed=34.0MB, nonheap_init=7.3MB, nonheap_used=30.1MB]

2023-01-23T15:24:38.764Z{UTC} INFO Server hostids acquired: [0050569DB877/Ethernet, 421D798E-90CA-4C27-A536-5C8048DB15F8/VmUuid]

2023-01-23T15:24:41.128Z{UTC} INFO Active profiles: [lls, singletenant, reservations, service]

2023-01-23T15:24:42.388Z{UTC} INFO New license server instance EF3YHTPYB8KA has been constructed

2023-01-23T15:24:42.478Z{UTC} ERROR Trust break detected at startup time:Anchors not initialized

2023-01-24T14:35:09.482Z{UTC} INFO [request admin] Received no features in license update
2023-01-24T14:35:09.486Z{UTC} INFO [request admin] Feature update IDs: existing: [] new: [] common: [] orphaned: [] reclaimed: []
2023-01-24T14:35:09.601Z{UTC} ERROR [request admin] Trust failure: Unable to update hidden anchor
2023-01-24T15:21:54.365Z{UTC} ERROR [request admin] Trust failure: Unable to update hidden anchor.
2023-01-24T15:49:45.101Z{UTC} INFO Received no features in license update
2023-01-24T15:49:45.102Z{UTC} INFO Feature update IDs: existing: [] new: [] common: [] orphaned: [] reclaimed: []
2023-01-24T15:49:45.121Z{UTC} ERROR Trust failure: Unable to update hidden anchor.
2023-01-24T15:49:45.128Z{UTC} ERROR LicenseFulfillmentService capability session failed(caused by LicenseFulfillmentService capability session failed)
Thank You,

Yogesh

mrathinam · ‎Feb 02, 2023

Hi @ydadkar Is this issue happening in Windows or Linux machines?

What is the permission for this in Linux and windows

/var/tmp/flexnetsas

C:\ProgramData\flexnetsas\

Are these files are created? and what we have in this location. This is a new Install or the TS files is deleted and activated again?

Best Regards,

ydadkar · ‎Feb 03, 2023

Hi @ydadkar Is this issue happening in Windows or Linux machines?

Answer :Linux Local license Server

What is the permission for this in Linux and windows

/var/tmp/flexnetsas

C:\ProgramData\flexnetsas\

- need to check with customer on this, need time to confirm this.

Are these files are created? and what we have in this location. This is a new Install or the TS files is deleted and activated again?

Answer - re created the trusted storage, but it is keeping on showing the above error.

ydadkar · ‎Feb 03, 2023

it is keep on happening , and keep on repeating the rebuilding of trust storage

ydadkar · ‎Feb 03, 2023

2023-01-24T14:43:43.474Z{UTC} INFO [request admin] Received no features in license update
2023-01-24T14:43:43.475Z{UTC} INFO [request admin] Feature update IDs: existing: [] new: [] common: [] orphaned: [] reclaimed: []
2023-01-24T14:43:43.485Z{UTC} ERROR [request admin] Trust failure: Unable to update hidden anchor.

2023-01-24T17:03:14.548Z{UTC} INFO [request admin] Assign [Agent-Session,2024.0118,1xxxxxxrj] to default partition, count=150
2023-01-24T17:03:14.557Z{UTC} INFO [request admin] Assign [Agent-Graphics,2024.0118,1xxxxxxrj] to default partition, count=150
2023-01-24T17:03:14.569Z{UTC} ERROR [request admin] Trust failure: Unable to update hidden anchor.

even after restart

2023-01-27T11:12:04.032Z{UTC} INFO Active profiles: [lls, singletenant, reservations, service]
2023-01-27T11:12:05.545Z{UTC} INFO Updated license server instance 1MSGWP2KTDPA is ready
2023-01-27T11:12:05.625Z{UTC} ERROR Trust break detected at startup time:Anchors not initialized
2023-01-27T11:12:05.641Z{UTC} INFO Ran 0 startup tasks.

2023-01-27T11:37:15.687Z{UTC} ERROR Trust failure: Unable to update hidden anchor.

mrathinam · ‎Feb 03, 2023

Hi @ydadkar with all the data, please create a support case, we can continue the further investigation on the case.

Best Regards,

ydadkar · ‎Feb 03, 2023

my simple question, does the anchor need to be started for TS to work properly.

and in above error , it failed to start due to that the error has occurred?

Can it happen due to hardening on linux server?

mrathinam · ‎Feb 05, 2023

@ydadkar Yes, you are right.

ydadkar · ‎Feb 06, 2023

Can you please let me know which are those settings which can create this error?

I want to reproduce the issue in the lab.