This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- Revenera Community
- :
- FlexNet Connect
- :
- FlexNet Connect Forum
- :
- Re: update service agent proxy issue on Linux
Subscribe
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Subscribe
- Mute
- Printer Friendly Page
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Aug 19, 2005
12:41 AM
update service agent proxy issue on Linux
Hi Kelly,
As far as I know the agent doesn't work with proxy on Linux a long time(at least from InstallShield X). So we can't use Update Service on Linux since the number of customers who work without proxy -> 0. Also I know that this bug already in your bug database. Could you please update us when you planning to fix this emergency issue?
thanks
As far as I know the agent doesn't work with proxy on Linux a long time(at least from InstallShield X). So we can't use Update Service on Linux since the number of customers who work without proxy -> 0. Also I know that this bug already in your bug database. Could you please update us when you planning to fix this emergency issue?
thanks
(11) Replies
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Aug 19, 2005
11:47 AM
I spoke with several of the client-side devs and they didn't see such a work order in our system. Could you please post it to the eService system with as much info as you can (the proxy server / version you're using, which Linux distro, etc.)
Regards,
Kelly
Regards,
Kelly
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Aug 23, 2005
06:21 AM
Hi Kelly,
Please see the InstallShield support team answer on this question(in was some month ago):
From: Tony Wynn
Sent: 04/29/05 @ 6:14 AM PDT
Sergey,
If your machine connects to the internet through a proxy server, you will not be able to connect to the Update Service and will receive UpdateServiceException saying that you are not connected or the Update Service is not available. This is a known issue.
This issue has been reproduced and determined to be a bug in our software. This issue has been submitted to our Development team as work order #1-10L8WT.
Currently there is no workaround for this issue. Our Development team is investigating this issue, but at this moment, there is no estimated time frame for when this issue will be fixed.
You can track the status of this issue using work order number by checking release notes at www.installshield.com/downloads or searching the Knowledge Base at http://support.installshield.com/kb/.
I apologize for any inconvenience this may cause. If you have any additional questions or concerns regarding this service request, please do not hesitate to contact me.
Regards,
Tony
Unfortunatelly I have no access to you new bug track system (eService). I had account in previous one but it seems that this account wasn't moved to eService. And when I tried to register in eSevece again I recieve "Our records indicate that you do not have a valid Macrovision
maintenance plan. As a result, we cannot issue you an eService login at
this time." message 😞
I don't know what proxy server our company use, but this issue apper on all Linux distros which I tried(diff version of RH and SuSE). This problem happens not only with me. Look at this topic in IS 11 Universal thread.
thanks
Please see the InstallShield support team answer on this question(in was some month ago):
From: Tony Wynn
Sent: 04/29/05 @ 6:14 AM PDT
Sergey,
If your machine connects to the internet through a proxy server, you will not be able to connect to the Update Service and will receive UpdateServiceException saying that you are not connected or the Update Service is not available. This is a known issue.
This issue has been reproduced and determined to be a bug in our software. This issue has been submitted to our Development team as work order #1-10L8WT.
Currently there is no workaround for this issue. Our Development team is investigating this issue, but at this moment, there is no estimated time frame for when this issue will be fixed.
You can track the status of this issue using work order number by checking release notes at www.installshield.com/downloads or searching the Knowledge Base at http://support.installshield.com/kb/.
I apologize for any inconvenience this may cause. If you have any additional questions or concerns regarding this service request, please do not hesitate to contact me.
Regards,
Tony
Unfortunatelly I have no access to you new bug track system (eService). I had account in previous one but it seems that this account wasn't moved to eService. And when I tried to register in eSevece again I recieve "Our records indicate that you do not have a valid Macrovision
maintenance plan. As a result, we cannot issue you an eService login at
this time." message 😞
I don't know what proxy server our company use, but this issue apper on all Linux distros which I tried(diff version of RH and SuSE). This problem happens not only with me. Look at this topic in IS 11 Universal thread.
thanks
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Aug 26, 2005
08:45 AM
Thanks. I've forwarded this link to one of my fellow devs to check out the work order referenced. Also, please see your PMs if you still need an eService account. (There appears to be a slight disconnect there which is being investigated, so you may need to apply for eService account and tell them you're an active Update Service person, your serial, etc. )
Regards,
Kelly
Regards,
Kelly
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Sep 05, 2005
10:42 AM
Hi Kelly,
Any news?
tnx
Any news?
tnx
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Sep 06, 2005
05:30 PM
Splinter,
I am looking into fixing the proxy discovery code for the next release. However, there is something you can try if you already know the proxy settings. Add the following to the product properties, via Agent.setProperty (or by editing the file yourself):
UseProxy=1
ProxyServer=[server]
ProxyPort=[port]
If the proxy server requires authentication, also add the following:
ProxyAuthentication=1
ProxyUserName=[name]
ProxyPassword=[password]
Please try this out and let me know how it works.
Thanks.
I am looking into fixing the proxy discovery code for the next release. However, there is something you can try if you already know the proxy settings. Add the following to the product properties, via Agent.setProperty (or by editing the file yourself):
UseProxy=1
ProxyServer=[server]
ProxyPort=[port]
If the proxy server requires authentication, also add the following:
ProxyAuthentication=1
ProxyUserName=[name]
ProxyPassword=[password]
Please try this out and let me know how it works.
Thanks.
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Sep 07, 2005
09:56 AM
Thanks,
Will try ASAP.
Will try ASAP.
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Sep 19, 2005
06:08 AM
Hi Rob,
Sorry for delay. Could you explain bit more how I can setup this property?
thanks
Sorry for delay. Could you explain bit more how I can setup this property?
thanks
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Oct 03, 2005
04:26 PM
Kelly,
Is there any workaround to the problem?
Thank you,
Alex
Is there any workaround to the problem?
Thank you,
Alex
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Oct 03, 2005
05:38 PM
Currently, the only workaround is to retrieve the proxy information yourself, either by prompting the end user, or finding it in the registry or browser support files (OS specific), and then setting the properties for your product as described in the earlier post.
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Oct 04, 2005
10:46 AM
Hi Rob,
Sorry, but I'm not very familiar with InstallShield and Update Serveice yet. Could you explain bit for how to setup the properties which you described below?
thanks
Sorry, but I'm not very familiar with InstallShield and Update Serveice yet. Could you explain bit for how to setup the properties which you described below?
thanks
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Oct 20, 2005
10:09 PM
Here you go
import isus.Agent;
Agent agent = new Agent();
String strProductCode = "{00000000-0000-0000-0000-000000000001}";
agent.setProperty(strProductCode, "UseProxy", "1");
agent.setProperty(strProductCode, "ProxyServer", "www.myProxy.com");
agent.setProperty(strProductCode, "ProxyPort", "8080");
agent.setProperty(strProductCode, "ProxyAuthentication", "1");
agent.setProperty(strProductCode, "ProxyUserName", "myLogin");
agent.setProperty(strProductCode, "ProxyPassword", "myPassword");
import isus.Agent;
Agent agent = new Agent();
String strProductCode = "{00000000-0000-0000-0000-000000000001}";
agent.setProperty(strProductCode, "UseProxy", "1");
agent.setProperty(strProductCode, "ProxyServer", "www.myProxy.com");
agent.setProperty(strProductCode, "ProxyPort", "8080");
agent.setProperty(strProductCode, "ProxyAuthentication", "1");
agent.setProperty(strProductCode, "ProxyUserName", "myLogin");
agent.setProperty(strProductCode, "ProxyPassword", "myPassword");
![](/skins/images/CC38E504FC9E1309DC48ACFEB4925670/responsive_peak/images/icon_anonymous_message.png)