Updates are downloading but there aren't any!

[NealC804]

My users are not reporting that when exiting my application they are getting prompted to install an update! They have the newer version installed which does NOT have any updates published for it!

My VB code is:

Private Sub CheckISUS()
    On Error Resume Next
    
    Dim allowAutoUpdate As Boolean
    allowAutoUpdate = GetSetting(App.Title, "AutoUpdate", "Enabled", True)

    If Not allowAutoUpdate Then Exit Sub

    Dim i As Integer

    If Len(ProductCode) > 3 Then
        Set UpdateAgent = New Agent

        If UpdateAgent.IsConnected Then
            Set UpdateCollection = UpdateAgent.EnumUpdates(ProductCode)

            If Not UpdateCollection Is Nothing Then

                For i = 1 To UpdateCollection.Count
                    Set UpdateInstance = UpdateCollection.Item(i)

                    If UpdateInstance.IsSoftwareUpdate Then
                    
                        If UpdateInstance.IsNextUse Then
                            If (UpdateInstance.Download(True) = True) Then
                                ISUSUpdateReady = True
                            End If
                        End If

                    End If

                Next

            End If

        End If
    End If

End Sub

I do have a message posted, but that shouldn't be causing this unless there is a bug in the system! I wanted to purge all the INACTIVE updates in case they were causing a problem but I don't see any way of removing inactive updates, there is no DELETE functionality!

[Sunny_s]

If I understand issue correctly that your customers are getting prompted of updates when there are no updates published for a particular product code.

I will be glad to help you, please send through private email or through this post product code and version in question.

Thanks
-Sunny

[NealC804]

PM'd you the info. I wonder if a prior update is in the queue with UM that should be removed when the new version is installed? Not sure...it's odd, and I've received about 5 of these cases this week, but none prior to this week.

[Sunny_s]

I tried productcode and version you sent me, I see only on non-update message. Now, we need to make sure that your code is using same productcode and version.

1. Can you send me .ini file from C:\Documents and Settings\All Users\Application Data\InstallShield\UpdateService\Database directory.

Thanks
-Sunny

[NealC804]

Sunny,

What's the verdict on this? I sent you all the requested files.

[Sunny_s]

I have PMed you my response.

Thanks
-Sunny

[NealC804]

Got your response. Now I want to know why the ini file is not reflecting the latest version published. You stated the ini file shows 1.965 when the latest and published release is 1.980.

The other piece Sunny is that there are NO updates registered for this product! Regardless of what version is in the ini file, there are NO UPDATES published for this product, only one MESSAGE.