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- Re: Updates are downloading but there aren't any!
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‎Feb 17, 2005
01:23 PM
Updates are downloading but there aren't any!
My users are not reporting that when exiting my application they are getting prompted to install an update! They have the newer version installed which does NOT have any updates published for it!
My VB code is:
I do have a message posted, but that shouldn't be causing this unless there is a bug in the system! I wanted to purge all the INACTIVE updates in case they were causing a problem but I don't see any way of removing inactive updates, there is no DELETE functionality!
My VB code is:
Private Sub CheckISUS()
On Error Resume Next
Dim allowAutoUpdate As Boolean
allowAutoUpdate = GetSetting(App.Title, "AutoUpdate", "Enabled", True)
If Not allowAutoUpdate Then Exit Sub
Dim i As Integer
If Len(ProductCode) > 3 Then
Set UpdateAgent = New Agent
If UpdateAgent.IsConnected Then
Set UpdateCollection = UpdateAgent.EnumUpdates(ProductCode)
If Not UpdateCollection Is Nothing Then
For i = 1 To UpdateCollection.Count
Set UpdateInstance = UpdateCollection.Item(i)
If UpdateInstance.IsSoftwareUpdate Then
If UpdateInstance.IsNextUse Then
If (UpdateInstance.Download(True) = True) Then
ISUSUpdateReady = True
End If
End If
End If
Next
End If
End If
End If
End Sub
I do have a message posted, but that shouldn't be causing this unless there is a bug in the system! I wanted to purge all the INACTIVE updates in case they were causing a problem but I don't see any way of removing inactive updates, there is no DELETE functionality!
(6) Replies
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‎Feb 17, 2005
01:36 PM
If I understand issue correctly that your customers are getting prompted of updates when there are no updates published for a particular product code.
I will be glad to help you, please send through private email or through this post product code and version in question.
Thanks
-Sunny
I will be glad to help you, please send through private email or through this post product code and version in question.
Thanks
-Sunny
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‎Feb 17, 2005
01:42 PM
PM'd you the info. I wonder if a prior update is in the queue with UM that should be removed when the new version is installed? Not sure...it's odd, and I've received about 5 of these cases this week, but none prior to this week.
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‎Feb 17, 2005
02:47 PM
I tried productcode and version you sent me, I see only on non-update message. Now, we need to make sure that your code is using same productcode and version.
1. Can you send me.ini file from C:\Documents and Settings\All Users\Application Data\InstallShield\UpdateService\Database directory.
Thanks
-Sunny
1. Can you send me
Thanks
-Sunny
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‎Feb 24, 2005
06:39 AM
Sunny,
What's the verdict on this? I sent you all the requested files.
What's the verdict on this? I sent you all the requested files.
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‎Feb 25, 2005
11:10 AM
I have PMed you my response.
Thanks
-Sunny
Thanks
-Sunny
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‎Feb 25, 2005
05:32 PM
Got your response. Now I want to know why the ini file is not reflecting the latest version published. You stated the ini file shows 1.965 when the latest and published release is 1.980.
The other piece Sunny is that there are NO updates registered for this product! Regardless of what version is in the ini file, there are NO UPDATES published for this product, only one MESSAGE.
The other piece Sunny is that there are NO updates registered for this product! Regardless of what version is in the ini file, there are NO UPDATES published for this product, only one MESSAGE.
![](/skins/images/A5EADE085F77DE82FB3B14D6B307AE6A/responsive_peak/images/icon_anonymous_message.png)