When I attempt to register my app with update service the Product Code, Product Signature, Product Lock, and version are all filled in already... and GREYED out!! I can't change them and I need to. They are not correct.
I suspect it was blocking you because you were attempting to make the change through your setup IDE. Open up a browser and point to http://services.installshield.com. Log in and go to the product tab. Choose your product from the drop down and click the View/Edit button.
You should be able to update via that route.... one warning: if it sent those product code, lock, signature to the server, that's usually what the IDE thinks the values are.... so be sure to double-check against what is listed in your IDE.
Regards, Kelly
bjwade62 wrote: When I attempt to register my app with update service the Product Code, Product Signature, Product Lock, and version are all filled in already... and GREYED out!! I can't change them and I need to. They are not correct.
Thanks for the reply. however, if I don't make the change through your setup IDE the compiled setup.exe will not think it's registered with Update Service. Will it? It doesn't seem to find the update if I don't.
The method I described will register the product with Update Service. This can be done via the IDE or outside it. When you went to register the app through the IDE, it should pass in the correct values to the site. To verify, try checking for updates using the PC/Sig/Lock sent. If those do not work, then you can log into the publisher site and tweak the product definitions to match what your IDE shows.
If you check for updates and get "PRODUCT NOT REGISTERED" error (note, this is different from it not returning any updates), then something about your PC/Sig/Lock/Version is not the same as UpdateService expects. If you just don't see any updates, then other questions will factor in (such as: are you using a professional edition of Update Service or the "Starter" edition that comes with InstallShield 11). If Starter, then you can only use the Update Manager to check for updates.... the agent API is only unlocked with the Professional edition.
For further info you could: 1. Contact support. They'd be the fastest turnaround. 2. Search these forums for "Starter" and note the restrictions that are on those editions. (That's the most common issue I've seen)
