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- Re: Debugging FNCI v7 scan failures
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Sep 13, 2019
11:06 AM
Debugging FNCI v7 scan failures
Does anyone have any suggestions or hints for determining why a scan failed in FNCI v7. The Project Summary page indicates the scan failed, and the Scan History simply says "Message: Error running project scan". Are there logs that could be checked for indicators of the problems before contacting Technical Support ?
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Sep 13, 2019
11:25 AM
Hi Scott,
The first thing you'll want to do is to check the following two logs:
1) <FNCI>/logs/scanEngineDetail.log
2) <FNCI>/tomcat/logs/catalina.out
If you still need to contact Support, zip up the <FNCI>/logs directory and include it in your support ticket. This will ensure the fastest response.
The first thing you'll want to do is to check the following two logs:
1) <FNCI>/logs/scanEngineDetail.log
2) <FNCI>/tomcat/logs/catalina.out
If you still need to contact Support, zip up the <FNCI>/logs directory and include it in your support ticket. This will ensure the fastest response.