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Level 2

Debugging FNCI v7 scan failures

Does anyone have any suggestions or hints for determining why a scan failed in FNCI v7.  The Project Summary page indicates the scan failed, and the Scan History simply says "Message: Error running project scan".  Are there logs that could be checked for indicators of the problems before contacting Technical Support ?

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Hi Scott,
The first thing you'll want to do is to check the following two logs:
1) <FNCI>/logs/scanEngineDetail.log
2) <FNCI>/tomcat/logs/catalina.out
If you still need to contact Support, zip up the <FNCI>/logs directory and include it in your support ticket. This will ensure the fastest response.
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