Hello, We have our flexible/email approve processing working for a small number of catalog items (the ##RequestID## is in the subject line for these specific items). We were due to update the default template for ‘Software - Request For Approval’, however after some further testing I noted that the flexible approval stopped working. The approval email replies had not been processed. The correct emails were replied to (similar to the ones we used before), I saw the emails come to the App Portal mail box and tested the incoming Email credentials were still valid. I ran three tests and none of the items were processed. I looked at the mailparser.log in Notepad++ and it looked to me like the emails were not even being noticed as the log file had a lot of 'Found 0 mails for auto-approve / reject' entries around the times the emails were received. I then stopped and started he ESD service. I ran a couple more new tests (requested catalog item and got my manager to approve) and they were successful, however the ‘backlog’ of the original three emails were still unprocessed. It this a common issue? Has anyone else run into it? Is there a way for us to be alerted if this occurs, I am not sure I can tell me users to begin using this functionality if it randomly stops working. Thanks. ... View more

I’m looking to get a list of our App Portal active approvers – these would be approvers who approved a request within the last 6 months. Can anyone point me to the correct tables I need to be looking at so I can run a SQL query to get what I need. Any SQL to do this would also be nice – maybe someone else needed to do this (or something like this) already. Cheers. ... View more

  Hello, Our App Portal service account in an interactive account. We want to change this to non-interactive for security reasons. I looked through the installation guides and it looks as though we only need a non-interactive account. Would there be any issues if we changed the service account from interactive to non-interactive? Thanks in advance 😊 ... View more

Just want to confirm that 'Flexible Approval - Approval Keywords' and 'Flexible Approval - Reject Keywords' ARE case sensitive. From my testing they seem to be. Thanks. ... View more

Hello, Anyone know if there is a way to add/use other AD properties to the Visibility Tab of a Catalog Item. Currently we only have three (City, Company and Office). I want to hide Catalog Items for people who have a specific AD Job Title. Thanks. ... View more

Our App Portal is not integrated with FNMS. Has anyone come across a way to update the Checkout cost value that is displayed during the Choose Target step of a users checkout? I did try to update the DB directly on a test Catalog item. I used:   Update Wd_WebPackages  Set CatalogCost = 152.50 WHERE PackageTitle like 'Test App 12.3'   I Then tried to check out the test app. The new value was not reflected.   We had set all out CatalogCost to 0.00 to fix the bug where the first level Approver Email was not being sent to that Approver (but reminder emails were being sent 24 hours later), I’m not sure if that bug was fixed in 2019 R1 (our release).   The current checkout value of $0.00 being displayed is confusing, we need to get it to reflect a correct value. Any ideas out there? ... View more