The team has identified the cause of the issue and a workaround is now in place. The ability to process activations has been restored. We thank you for your patience during this time.
Original Post (Feb 14, 202212:27 PM):
The InstallShield Activation Service is currently experiencing issues and is inaccessible. This is preventing certain InstallShield customers from being able to re-activate their InstallShield license. The team is investigating the issue and is working to restore the service. We will provide updates as soon as we have more information. We apologize for the inconvenience and appreciate your patience.