InstallShield Activation Error: The quantity specified exceeds maximum quantity allowed (0).
SummaryThis article provides information regarding how to resolve the activation error: "The quantity specified exceeds maximum quantity allowed (0)".
SymptomsYour attempt to activate your license is denied, and the following message is displayed:
The quantity specified exceeds maximum quantity allowed (0).
CauseThis activation error indicates that the license you are attempting to activate has already been activated on another machine.
ResolutionTo resolve this error, it will be necessary to return the license to the account on the activation server. This process is sometimes referred to as a deactivation.
You can return the license by uninstalling the application or by clicking the Return License button (available in InstallShield versions 2010 and up). The Return License button is located in the About dialog box (which is displayed when you click About InstallShield on the Help menu).
Starting with InstallShield 2008, you can also return the license from the command line, by executing the return command as follows.
1. From the command-line change directories to the appropriate default path:
|InstallShield 2008 Express||C:\Program Files\Macrovision\IS 2008 Express\System|
|InstallShield 2008 Pro/Premier||C:\Program Files\Macrovision\IS2008\System|
|InstallShield Express versions 2009 and up||C:\Program Files\InstallShield\<VERSION NUMBER> Express\System|
|InstallShield 2009 and up Pro/Premier||C:\Program Files\InstallShield\<VERSION NUMBER>\System|
2. Execute the following command:
- InstallShield: TSconfig /retur
Related KB ArticlesQ201081: Deactivation of InstallShield and AdminStudio