cancel
Showing results for 
Search instead for 
Did you mean: 

Deactivation of InstallShield

Deactivation of InstallShield

Summary

If you find that it will be necessary to move your license to a new machine, the license must first be returned or deactivated from the previous machine before it can be activated on the new machine.

Synopsis

InstallShield node-locked licenses are single-machine, single-user licenses according to the End-User License Agreement (EULA). This means that they can be activated on one machine and accessed by one user.

If moving a license to a new machine is required, the license must be returned or deactivated from the machine on which it is currently activated, before attempting to activate the license on a new machine.

Please note that there is a return limit for each type of licence:

Node Locked Licence
If your licence is a node locked licence, then you are allowed to return/deactivate/transfer your licence up to a maximum of four times per year.

Concurrent Licence
If your licence is a concurrent licence and you would like to return/transfer it from the current licence server to a new/another licence server, then please note that there is a return/transfer limit of 2 returns/transfers per year.


Discussion

This section included steps for both online and offline activation methods of deactivation.

Online Deactivation:

1) Reinstall the software on the previous machine (if it has been uninstalled).
2) From the command-line change directories to the appropriate default path:

InstallShieldDefault Path
InstallShield 2008 ExpressC:\Program Files\Macrovision\IS 2008 Express\System
InstallShield 2008 Pro/PremierC:\Program Files\Macrovision\IS2008\System
InstallShield 2009 ExpressC:\Program Files\InstallShield\2009 Express\System
InstallShield 2009 Pro/PremierC:\Program Files\InstallShield\2009\System
InstallShield 2010 Express/Pro/PremierC:\Program Files\InstallShield\2010\System
InstallShield 2011 Express/Pro/PremierC:\Program Files\InstallShield\2011\System
InstallShield 2012 Express/Pro/PremierC:\Program Files\InstallShield\2012\System
InstallShield 2012 Spring Express/Pro/PremierC:\Program Files\InstallShield\2012Spring\System
InstallShield 2013 Express/Pro/PremierC:\Program Files\InstallShield\2013\System
InstallShield 2014 Express/Pro/PremierC:\Program Files\InstallShield\2014\System
InstallShield 2015 Express/Pro/PremierC:\Program Files\InstallShield\2015\System
InstallShield 2016 Express/Pro/PremierC:\Program Files\InstallShield\2016\System
InstallShield 2018 Express/Pro/PremierC:\Program Files\InstallShield\2018\System

Note: For 64 bit machines, the default location will be under the (x86) Directory.

For example:

  • InstallShield 2011 on a 64-bit machine will be located at C:\Program Files (x86)\InstallShield\2011\System

3) For InstallShield, execute the following Command: TSconfig /return

Activation Server URL: activationservice.installshield.comNote: We suggest allowing incoming and outgoing traffic to and from *.flexerasoftware.com and *.installshield.com as well as making sure that ports 80, 443 & 8443 are open.


Offline Deactivation:

1) Reinstall the software on the previous machine (if it has been uninstalled)
2) Open up a Command Prompt and CD to the appropriate default path.
3) Execute the following command for InstallShield which will generate a request code: TSconfig /return /no_internet

4) For InstallShield 2014 and later, process the request code at our Product and License Center self-service web page.
.


Additional Information

If you have InstallShield 2010 or newer, you can also return the license by going to Help->About InstallShield and selecting the return button.
If you have successfully deactivated your license, but are unable to activate InstallShield on a new machine:

1) See the links below for additional information and troubleshooting steps regarding activation.
2) If further assistance is required, contact Support .

Labels (1)
Was this article helpful? Yes No
No ratings
Comments

I'm trying to deactivate IS 2016, but I keep getting activation request XML is missing or malformed and cannot use the software. please advise !

Hi @william_m
If you are having an issue activating InstallShield you should contact Technical support using any of the methods below: 

Contact support: 
https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720