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theone_sumit
Level 4
‎Feb 15, 2020 07:15 AM

signing error

Hello ,

We are getting signing error during a project build. The project is an installscript project. Below is the error:

SigningHelper: error 0x8009310b while attempting to sign file

Please let me know the possible reason for this failure.  

Thanks. 

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(1) Reply
steven_schumac
Level 2
‎Mar 26, 2021 05:11 PM

Had the same problem; this was for us from the old timestamp servers defined in the 2016 Settings.xml file.

For our particular location, (admin rights required):
1) Closed down InstallShield 2016

2) Went to C:\Program Files (x86)\InstallShield\2016\Support\0409

3) Made a backup of the Settings.xml file (in case we munged the edits to come)

4) Found these two lines:
    <DigitalSignature Timestamp="http://timestamp.verisign.com/scripts/timstamp.dll">/
    <DigitalSignature TimestampRFC3161="http://sha256timestamp.ws.symantec.com/sha256/timestamp"/>

5) Edited these two lines as shown here:
     <DigitalSignature Timestamp="http://timestamp.digicert.com"/>
     <DigitalSignature TimestampRFC3161="http://timestamp.digicert.com"/>

 

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