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‎Aug 26, 2007
11:01 PM
Why is it rebooting?
At the end of my uninstall process, I'm getting a reboot. I can't seem to figure out why this is.
1. I've checked the registry keys:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnceEx
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Session Manager\FileRenameOperations
None of them change during the uninstall process.
2. I don't have any prerequisites.
Here's the log that I'm seeing:
Action 20:42:18: SetupCompleteSuccess.
Action start 20:42:18: SetupCompleteSuccess.
Action 20:42:18: SetupCompleteSuccess. Dialog created
Action ended 20:42:55: SetupCompleteSuccess. Return value 2.
Action ended 20:42:55: INSTALL. Return value 1.
MSI (c) (DC:78) [20:42:55:015]: Destroying RemoteAPI object.
MSI (c) (DC:44) [20:42:55:015]: Custom Action Manager thread ending.
MSI (c) (DC:78) [20:42:55:015]: Note: 1: 1703 2: MyInstall-Setup
Does the last line indicate an error in a custom action?
Another interesting bit of information is that after the reboot is complete, I get the standard windows message:
"At least one service or driver failed during system startup..."
The Event View, however, shows nothing. So, i have no idea what this service might be.
Any help would be appreciated.
Thanks.
Scott
1. I've checked the registry keys:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnceEx
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Session Manager\FileRenameOperations
None of them change during the uninstall process.
2. I don't have any prerequisites.
Here's the log that I'm seeing:
Action 20:42:18: SetupCompleteSuccess.
Action start 20:42:18: SetupCompleteSuccess.
Action 20:42:18: SetupCompleteSuccess. Dialog created
Action ended 20:42:55: SetupCompleteSuccess. Return value 2.
Action ended 20:42:55: INSTALL. Return value 1.
MSI (c) (DC:78) [20:42:55:015]: Destroying RemoteAPI object.
MSI (c) (DC:44) [20:42:55:015]: Custom Action Manager thread ending.
MSI (c) (DC:78) [20:42:55:015]: Note: 1: 1703 2: MyInstall-Setup
Does the last line indicate an error in a custom action?
Another interesting bit of information is that after the reboot is complete, I get the standard windows message:
"At least one service or driver failed during system startup..."
The Event View, however, shows nothing. So, i have no idea what this service might be.
Any help would be appreciated.
Thanks.
Scott
(2) Replies
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‎Aug 27, 2007
06:39 PM
More info on this. I know why it's rebooting, but not the cause. Here's the relevant portion of the log:
RemoveFiles: File: [MyFile], Directory: [MyDirectory]
MSI (s) (8C:78) [15:41:52:203]: Verifying accessibility of file: [MyFile]
MSI (s) (8C:78) [15:41:52:203]: Verifying accessibility of file: [MyFile]
MSI (s) (8C:78) [15:41:52:203]: Note: 1: 2318 2: C:\Config.Msi\1f683.rbf
MSI (s) (8C:78) [15:41:52:203]: Using source file security for destination.
MSI (s) (8C:78) [15:41:52:218]: Note: 1: 2329 2: 32 3: [MyDirectory][MyFile]
MSI (s) (8C:78) [15:41:52:218]: Verifying accessibility of file: [MyFile]
I don't see why this file is different than the other files and why it cannot be accessed.
Anyone know why this might be happening?
Thanks.
Scott
RemoveFiles: File: [MyFile], Directory: [MyDirectory]
MSI (s) (8C:78) [15:41:52:203]: Verifying accessibility of file: [MyFile]
MSI (s) (8C:78) [15:41:52:203]: Verifying accessibility of file: [MyFile]
MSI (s) (8C:78) [15:41:52:203]: Note: 1: 2318 2: C:\Config.Msi\1f683.rbf
MSI (s) (8C:78) [15:41:52:203]: Using source file security for destination.
MSI (s) (8C:78) [15:41:52:218]: Note: 1: 2329 2: 32 3: [MyDirectory][MyFile]
MSI (s) (8C:78) [15:41:52:218]: Verifying accessibility of file: [MyFile]
I don't see why this file is different than the other files and why it cannot be accessed.
Anyone know why this might be happening?
Thanks.
Scott
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‎Aug 27, 2007
07:17 PM
It looks like I'm starting to get to the bottom of this one on my own. The
MSI (s) (8C:78) [15:41:52:218]: Note: 1: 2329 2: 32 3: [MyDirectory][MyFile]
indicates that a call to GetLastError() produced "32". From the list of win32 error codes:
32 The process cannot access the file because it is being used by another process. ERROR_SHARING_VIOLATION
Scott
MSI (s) (8C:78) [15:41:52:218]: Note: 1: 2329 2: 32 3: [MyDirectory][MyFile]
indicates that a call to GetLastError() produced "32". From the list of win32 error codes:
32 The process cannot access the file because it is being used by another process. ERROR_SHARING_VIOLATION
Scott
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