I got the same problem. After installing my Premier trial, it showed that it was the Professional version. I just uninstalled it, removed the program folder, cleant my registry using various registry cleaners, and then reinstalled the trial. Then it finally showed that it was the Premier edition.
Maybe a good thing to try. 🙂
I have also my own problem: When I want to run the trial, it says the evalution period has already been passed. How can I evaluate InstallShield 2010 Premier? Problem persists after doing the above thing.
The first time you ran it (when it was professional), did it say there was an evaluation period left?
My guess is that the tools you ran may have broken how we track the evaluation period. The only way around this is to restore the machine to the prior state or try to evaluate on a different machine.
It showed Evalution Passed before either. I've had an InstallShield 2009 Premier Evaluation before which was expired. Don't I get a new evaluation period when installing InstallShield 2010?
Yes you do get a new evaluation period when you get the 2010 evaulation. You should contact InstallShield support to look into why, in your case, this is not working.
In the evaluation email you should see a section like...
Register for complimentary evaluation technical support today so you have it if you need it. You register for and access support by following this link.
Looks like I have to call then, so that's not going to work. I'll request a login, maybe that give me the opportunity to receive support by mail.
If that doesn't work, I think I need to take my IS project to school and install the evaluation version there. They put a fresh clean XP image on the systems there every week, so that shouldn't be a problem. 🙂
After registering your evaluation support number, login into Acresso eService at http://support.acresso.com to submit a support incident.
If you do not currently have a login: 2. Go to http://support.acresso.com. 3. Click on the ‘request a login.’ link. 4. Enter the email address you used to register and then click Continue. 5. Enter a Desired Sign In Name and click Continue. 6. Select the Acresso product family for which you are requesting support and click Continue. 7. Enter your contact information and click Submit
A technical support engineer will contact you within 1 business day with information on retrieving your User ID and Password.
If you are not evaluating the latest InstallShield product (InstallShield 2010) and would like additional information about our new products, please navigate to the following link: http://www.acresso.com/products.htm If you are trying to initiate support for another InstallShield product version, please resubmit your support incident through our web-based support system, Acresso eService, at http://support.acresso.com/. If you do not have a login, select the Don't have a login link.
Free self-service options:
You can also search our Knowledge Base filled with detailed technical assistance articles, ask our community and more. For a complete listing of available resources, visit http://support.acresso.com/
