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Dec 07, 2010
10:23 AM
Uninstalling 32bit app on 64bit machine- Files remain
First may I say hello to everyone as this is my first post.
I have been tasked with finding a solution to files being left after uninstalling our application. The files are successfully removed on 32bit xp but remain on 64bit windows 7. None of the components are set to 64bit within the InstallShield settings yet there are clear differences, here are some of the differences within the logs of each system.
====================================================
64bit
====================================================
Action ended 10:14:34: SetODBCFolders. Return value 0.
MSI (s) (30:3C) [10:14:34:086]: Doing action: InstallValidate
Action 10:14:34: InstallValidate. Validating install
Action start 10:14:34: InstallValidate.
MSI (s) (30:3C) [10:14:34:090]: PROPERTY CHANGE: Deleting MsiRestartManagerSessionKey property. Its current value is '0c2fbc12931c54488661d3e15b38621d'.
MSI (s) (30:3C) [10:14:34:090]: Feature: ENS; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Feature: Docs; Installed: Absent; Request: Null; Action: Null
MSI (s) (30:3C) [10:14:34:090]: Feature: SQL; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: __HelpFile65; Installed: Null; Request: Null; Action: Null
MSI (s) (30:3C) [10:14:34:090]: Component: __UninstallShortcut65; Installed: Null; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: HelpFile; Installed: Absent; Request: Null; Action: Null
MSI (s) (30:3C) [10:14:34:090]: Component: ENSFiles; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: ControlENS; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: Remsdaq.C5.Services.ExternalNotificationService.exe.config; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: Remsdaq.C5.Utility.Messages.dll; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: RegisterC5EventSource.exe; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: UninstallShortcut; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: StarWatchFolder; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: Remsdaq.C5.Constants.dll; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: Remsdaq.C5.ExternalAccessEvents.dll; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: InstallSQLScript; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: RollbackRemoveSQLScript; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: UninstallRemoveSQLScript; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _9477891BE9837DAA6D35F92CCB0776AD; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _5F7B2BC61079FECE9830AB63885BF121; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _F59094924536EEAB78C023B5536B6DAB; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _7CB4E0A4ED84BB29114655F13F5DFAA5; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _364301F42E6D241704CA67398DF8C914; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _924480BCBE90CEA976DA8285D8840442; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _A95341BC1C9C98E4C19122EAA0FBE463; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _3B16CFB073B48B86D9D99982276A8E06; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _CB584A6FCA1DDE12DFB84C28024F2830; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _0D0119FAC481975F9412BAD776B2DB98; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _0C34E8826235F69E0D5C2F76A7DFFD74; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _AF884C47F4413FDF55F399A27D18C901; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _290E9DDD83955CD9F044EA16C919151F; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _D9A4CE05A3A289E9B5BA90B40EC9F223; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _93ECFFA55ABE96944EEFCEC2794C04E5; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _E3107026E8D556C2A76DC21CE9F2E731; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _F80B2C59745A4E6FBC51EBC4459E7005; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _71938CD223C9136D51AD79DEB98394ED; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _6EBF0F46D520D80D30C90A50204C6142; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _FD2B893A5F64C157945ABA9C8C99AEBF; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _3C447D540FF75FB860B327ED1DDCFF20; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _7243D899ADE61891C5B910585935781D; Installed: Absent; Request: Local; Action: Local
====================================================
32bit
====================================================
Action ended 14:28:27: SetODBCFolders. Return value 0.
MSI (s) (20:4C) [14:28:27:197]: Feature: ENS; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Feature: Docs; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Feature: SQL; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: __HelpFile65; Installed: Null; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: __UninstallShortcut65; Installed: Null; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: HelpFile; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: ENSFiles; Installed: Local; Request: Absent; Action: Null
MSI (s) (20:4C) [14:28:27:197]: Component: ControlENS; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: Remsdaq.C5.Services.ExternalNotificationService.exe.config; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: Remsdaq.C5.Utility.Messages.dll; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: RegisterC5EventSource.exe; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: UninstallShortcut; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: StarWatchFolder; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: Remsdaq.C5.Constants.dll; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: Remsdaq.C5.ExternalAccessEvents.dll; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: InstallSQLScript; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: RollbackRemoveSQLScript; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: UninstallRemoveSQLScript; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _9477891BE9837DAA6D35F92CCB0776AD; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _5F7B2BC61079FECE9830AB63885BF121; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _F59094924536EEAB78C023B5536B6DAB; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _7CB4E0A4ED84BB29114655F13F5DFAA5; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _364301F42E6D241704CA67398DF8C914; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _924480BCBE90CEA976DA8285D8840442; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _A95341BC1C9C98E4C19122EAA0FBE463; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _3B16CFB073B48B86D9D99982276A8E06; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _CB584A6FCA1DDE12DFB84C28024F2830; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _0D0119FAC481975F9412BAD776B2DB98; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _0C34E8826235F69E0D5C2F76A7DFFD74; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _AF884C47F4413FDF55F399A27D18C901; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _290E9DDD83955CD9F044EA16C919151F; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _D9A4CE05A3A289E9B5BA90B40EC9F223; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _93ECFFA55ABE96944EEFCEC2794C04E5; Installed: Local; Request: Absent; Action: Absent
You can see from here that the Installed values differ for the files, can anyone at least tell me what all possibilities are and why they may be different?
Thanks in advance
Daniel
I have been tasked with finding a solution to files being left after uninstalling our application. The files are successfully removed on 32bit xp but remain on 64bit windows 7. None of the components are set to 64bit within the InstallShield settings yet there are clear differences, here are some of the differences within the logs of each system.
====================================================
64bit
====================================================
Action ended 10:14:34: SetODBCFolders. Return value 0.
MSI (s) (30:3C) [10:14:34:086]: Doing action: InstallValidate
Action 10:14:34: InstallValidate. Validating install
Action start 10:14:34: InstallValidate.
MSI (s) (30:3C) [10:14:34:090]: PROPERTY CHANGE: Deleting MsiRestartManagerSessionKey property. Its current value is '0c2fbc12931c54488661d3e15b38621d'.
MSI (s) (30:3C) [10:14:34:090]: Feature: ENS; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Feature: Docs; Installed: Absent; Request: Null; Action: Null
MSI (s) (30:3C) [10:14:34:090]: Feature: SQL; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: __HelpFile65; Installed: Null; Request: Null; Action: Null
MSI (s) (30:3C) [10:14:34:090]: Component: __UninstallShortcut65; Installed: Null; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: HelpFile; Installed: Absent; Request: Null; Action: Null
MSI (s) (30:3C) [10:14:34:090]: Component: ENSFiles; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: ControlENS; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: Remsdaq.C5.Services.ExternalNotificationService.exe.config; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: Remsdaq.C5.Utility.Messages.dll; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: RegisterC5EventSource.exe; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: UninstallShortcut; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: StarWatchFolder; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: Remsdaq.C5.Constants.dll; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: Remsdaq.C5.ExternalAccessEvents.dll; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: InstallSQLScript; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: RollbackRemoveSQLScript; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: UninstallRemoveSQLScript; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _9477891BE9837DAA6D35F92CCB0776AD; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _5F7B2BC61079FECE9830AB63885BF121; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _F59094924536EEAB78C023B5536B6DAB; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _7CB4E0A4ED84BB29114655F13F5DFAA5; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _364301F42E6D241704CA67398DF8C914; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _924480BCBE90CEA976DA8285D8840442; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _A95341BC1C9C98E4C19122EAA0FBE463; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _3B16CFB073B48B86D9D99982276A8E06; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _CB584A6FCA1DDE12DFB84C28024F2830; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _0D0119FAC481975F9412BAD776B2DB98; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _0C34E8826235F69E0D5C2F76A7DFFD74; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _AF884C47F4413FDF55F399A27D18C901; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _290E9DDD83955CD9F044EA16C919151F; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _D9A4CE05A3A289E9B5BA90B40EC9F223; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _93ECFFA55ABE96944EEFCEC2794C04E5; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _E3107026E8D556C2A76DC21CE9F2E731; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _F80B2C59745A4E6FBC51EBC4459E7005; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _71938CD223C9136D51AD79DEB98394ED; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _6EBF0F46D520D80D30C90A50204C6142; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _FD2B893A5F64C157945ABA9C8C99AEBF; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _3C447D540FF75FB860B327ED1DDCFF20; Installed: Absent; Request: Local; Action: Local
MSI (s) (30:3C) [10:14:34:090]: Component: _7243D899ADE61891C5B910585935781D; Installed: Absent; Request: Local; Action: Local
====================================================
32bit
====================================================
Action ended 14:28:27: SetODBCFolders. Return value 0.
MSI (s) (20:4C) [14:28:27:197]: Feature: ENS; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Feature: Docs; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Feature: SQL; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: __HelpFile65; Installed: Null; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: __UninstallShortcut65; Installed: Null; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: HelpFile; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: ENSFiles; Installed: Local; Request: Absent; Action: Null
MSI (s) (20:4C) [14:28:27:197]: Component: ControlENS; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: Remsdaq.C5.Services.ExternalNotificationService.exe.config; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: Remsdaq.C5.Utility.Messages.dll; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: RegisterC5EventSource.exe; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: UninstallShortcut; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: StarWatchFolder; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: Remsdaq.C5.Constants.dll; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: Remsdaq.C5.ExternalAccessEvents.dll; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: InstallSQLScript; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: RollbackRemoveSQLScript; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: UninstallRemoveSQLScript; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _9477891BE9837DAA6D35F92CCB0776AD; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _5F7B2BC61079FECE9830AB63885BF121; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _F59094924536EEAB78C023B5536B6DAB; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _7CB4E0A4ED84BB29114655F13F5DFAA5; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _364301F42E6D241704CA67398DF8C914; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _924480BCBE90CEA976DA8285D8840442; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _A95341BC1C9C98E4C19122EAA0FBE463; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _3B16CFB073B48B86D9D99982276A8E06; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _CB584A6FCA1DDE12DFB84C28024F2830; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _0D0119FAC481975F9412BAD776B2DB98; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _0C34E8826235F69E0D5C2F76A7DFFD74; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _AF884C47F4413FDF55F399A27D18C901; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _290E9DDD83955CD9F044EA16C919151F; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _D9A4CE05A3A289E9B5BA90B40EC9F223; Installed: Local; Request: Absent; Action: Absent
MSI (s) (20:4C) [14:28:27:197]: Component: _93ECFFA55ABE96944EEFCEC2794C04E5; Installed: Local; Request: Absent; Action: Absent
You can see from here that the Installed values differ for the files, can anyone at least tell me what all possibilities are and why they may be different?
Thanks in advance
Daniel
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Jul 03, 2012
04:51 PM
Did anyone reply to this? Was the issue resolved?
