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mneemann
Level 2

Uninstall previous apps

I have a new application that I am trying to install and there are two previous versions that I want to get remove. When the install runs I get the following in the log file:

InstallShield 21:48:14: UpgradeCode: {D7857D36-56CC-4B66-958B-FDBD6D317E2A} MinVersion: MaxVersion: Language: Attributes: 768
InstallShield 21:48:14: No related products for UpgradeCode {D7857D36-56CC-4B66-958B-FDBD6D317E2A} found
InstallShield 21:48:14: UpgradeCode: {1392520E-8F05-4F6A-A048-E37B0BA51BD2} MinVersion: MaxVersion: Language: Attributes: 768
InstallShield 21:48:14: No related products for UpgradeCode {1392520E-8F05-4F6A-A048-E37B0BA51BD2} found

As you can see from the log file I have done the following: In the Upgrade table I have entered the GUID from two apps, no version information, no language, attributes = 768, Remove = ALL, and an ActionProperty for both. The ActionProperty I also put into the SecureCustomProperties. Is there something else that I need to do? I had versions in there but that didn't seem to work so they were removed which obviously didn't help.
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RobertDickau
Flexera Alumni

Does InstallShield's upgrade validation tell you anything? Are those GUIDs from the old product versions their UpgradeCode values (which they should be) or their ProductCode values?
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