This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
taglmich
Level 2
‎Nov 29, 2022 12:46 PM

Uninstall a service in with Multiple instance feature

Hi, I have a problem in multiple instance when uninstalling one of the instance. Everything get remove properly except for the service in windows service. The files, folder, entry in add/remove program are getting remove but not the service. I have set a key file on my sercice executable and set the uninstall event to uninstall stop and uninstall delete. I have also set the wait type to wait for the event to complete. All of my component are set to not be share.

Is there something I am missing or is this and install shield/msi bug for multiple instance msi. In my log file it doing the event for stoping and deleting services, but I think it does not look for them with the proper service name since I change it on install.

Anyone face that issue?

Thanks!

Labels (1)
Labels
0 Kudos
(2) Replies
kmmkernan
Level 2
‎Jan 05, 2023 10:06 AM

I am experiencing this same issue. If I uninstall the initial instance, the service is properly removed. If it's a multi-instance installation, the Windows service remains on uninstall. Did you find a resolution?

0 Kudos
taglmich
Level 2
‎Jan 05, 2023 12:35 PM

We managed to find a solution, but it is a little bit complicated. Maybe there are better / easier ways to resolve the problem.

Here is what we’ve done:

  1. We created a vbscript file that stops and uninstalls the service and added it to the package. Here is the code

Option Explicit

 

On Error Resume Next

 

Dim objWshShell

 

Set objWshShell = CreateObject("WScript.Shell")

 

objWshShell.Run "sc stop <YourServiceInstanceName>",0,true

objWshShell.Run "sc delete <YourServiceInstanceName>",0,true

 

Set objWshShell = Nothing

  1. Then we added to Text File Changes a replacement rule in order to replace <YourServiceInstanceName> with the specific service instance name.

NOTE: This is a unique service identifier that you use. It may be different from service display name.

  1. After that we created a custom action to call the VBScript file and added it to Exec Sequence after InstallValidate with condition REMOVE=”ALL”
  2. In service definition in components > advanced we removed events to stop and uninstall the service, because now it is done with the script mentioned above. That’s important, because when uninstaller can’t find a service on uninstallation, it requires reboot.

That’s it. Hope it helps.

0 Kudos